topic Re: Porting from Speakout in Get Support

Porting from Speakout

tetrinh — Wed, 05 Jan 2022 09:50:13 GMT

I ported my number from speakout around 1 hour ago and got the message from PM saying that I have to complete the SIM & activcation form but I can't find where it is.

Could you please help me.

Thanks

Re: Porting from Speakout

kelvarnsen — Wed, 08 May 2019 12:02:47 GMT

https://activate.publicmobile.ca/

Re: Porting from Speakout

tetrinh — Wed, 08 May 2019 12:05:29 GMT

Thanks, I'll try.

Re: Porting from Speakout

hycm53 — Wed, 08 May 2019 12:07:21 GMT

@tetrinh wrote:
I ported my number from speakout around 1 hour ago and got the message from PM saying that I have to complete the SIM & activcation form but I can't find where it is.
Could you please help me.
Thanks

Did see Public Mobile show up on your phone? Login your self service account, if your account is activated, then it is completely.

Well come to PM.

Re: Porting from Speakout

tetrinh — Wed, 08 May 2019 12:19:40 GMT

Thanks kelvarnsen

But when I go there it ask me to register again

Re: Porting from Speakout

tetrinh — Wed, 08 May 2019 12:26:21 GMT

@hycm53 wrote:
@tetrinh wrote:
I ported my number from speakout around 1 hour ago and got the message from PM saying that I have to complete the SIM & activcation form but I can't find where it is.
Could you please help me.
Thanks
Did see Public Mobile show up on your phone? Login your self service account, if your account is activated, then it is completely.
Well come to PM.

Thanks for your reply.

Yes, PM show up on my phone and when I used that phone to call my home phone the ported speakout number display but I couldn't call back my cell phone.

Re: Porting from Speakout

will13am — Wed, 08 May 2019 13:40:21 GMT

@tetrinh, number ports can take some time to complete. I suggest allowing a couple of hours at least. Do not attempt a second activation. You should be able to login to your self serve account and do any account changes from there.

Re: Porting from Speakout

surreyboz — Wed, 08 May 2019 13:53:14 GMT

@tetrinh wrote:
I ported my number from speakout around 1 hour ago and got the message from PM saying that I have to complete the SIM & activcation form but I can't find where it is.
Could you please help me.
Thanks

Speak out ports usually fail because of not having a proper Account Number, Chances are your failed too. With speak out I highly recommend using the last IMEI number that was Active on the Speak out network

Re: Porting from Speakout

geopublic — Wed, 08 May 2019 14:06:15 GMT

@tetrinh wrote:
Thanks kelvarnsen

But when I go there it ask me to register again

@tetrinh Click here to contact Public Mobile and provide the correct info either PIN or IMEI.

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

Re: Porting from Speakout

computergeek541 — Wed, 08 May 2019 14:41:47 GMT

@tetrinh wrote:
I ported my number from speakout around 1 hour ago and got the message from PM saying that I have to complete the SIM & activcation form but I can't find where it is.
Could you please help me.
Thanks

As @will13am was saying, the activation site is of no use because you have already activated your service.

That message is a generic text message that Public sends out whenever a number porting request has failed/has been rejected. That text message contains incorrect informatin as there is no such contact us sim activation form.

You'll want to make sure that you have the proper IMEI and account PIN from your Speakout Wireless account. If in doubt, contact Speakout about this.

After confirming your Speakout Wireless account information, the only way to get this porting issue fixed is to send a private message to Moderator_Team, which can be done by clicking on this link that was also mentioned earlier:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting from Speakout

tetrinh — Tue, 14 May 2019 13:35:09 GMT

Hi there,

I just contacted Speakout and had the new PIN and sent it to the Moderator_Team through private message.

Could you please a look at it.

Thanks

Re: Porting from Speakout

geopublic — Tue, 14 May 2019 13:40:02 GMT

@tetrinh wrote:
Hi there,

I just contacted Speakout and had the new PIN and sent it to the Moderator_Team through private message.
Could you please a look at it.

Thanks

@tetrinhIf you sent the Moderator_Team a private message with the requested info you just have to wait and they will respond back to you via a private message. Once they do a red dot will appear on top of the envelope icon on this page. Just click on it then click on the subject line and reply if necessary.

Good Luck.

Re: Porting from Speakout

Cheetah24 — Tue, 14 May 2019 14:09:30 GMT

@tetrinh : I also want to point out that you could tag the @CS_Agent to the thread in addition to sending the private message.

Re: Porting from Speakout

tetrinh — Wed, 15 May 2019 01:23:42 GMT

The porting was completely.

Thank you all for your help.

Re: Porting from Speakout

DJLand — Thu, 16 May 2019 17:42:25 GMT

My Porting from speakout finally went through. It took about a dozen messages over severall days with the moderators, some of which was my fault. If you want to do it, the key point is that your speakout account number is your phone number PLUS the 4 digit PIN. At least that is what mine was.