topic Re: ACCOUNT SUSPENDED in Get Support

ACCOUNT SUSPENDED

Tyler_haw — Wed, 05 Jan 2022 09:50:11 GMT

I have auto pay and I also have $100 balance on my account and it has been suspended for insufficient funds. I can’t make a payment because it says payment due is $0.00 so I can’t reactivate my account

Re: ACCOUNT SUSPENDED

hycm53 — Wed, 08 May 2019 10:55:16 GMT

@Tyler_haw wrote:
I have auto pay and I also have $100 balance on my account and it has been suspended for insufficient funds. I can’t make a payment because it says payment due is $0.00 so I can’t reactivate my account

Is your phone on service? Can you make calls, sent text? If the answer is yes, then don’t worry about account status, otherwise contact moderator team:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ACCOUNT SUSPENDED

Alex888 — Wed, 08 May 2019 11:11:36 GMT

@Tyler_haw It says that your renewal date is today, it is normal for your account to say expired, your phone should still be working. Sometime today your payment will be processed, and your plan renewed, your account status will change back to Active by tomorrow.

If your phone is NOT working then you will need to contact the moderators.