topic Autopay Not Working, No Longer Have Service in Get Support

Autopay Not Working, No Longer Have Service

lisab — Wed, 05 Jan 2022 09:50:02 GMT

I have autopay set up for my phone, and my payment was due yesterday. I recieved a text from Public Mobile today informing me that the payment did not go through. Moments later I recieved another text telling me to ignore that message, because everything worked out. However, I now have no service. The payment was not taken from my credit card. How do I fix this problem? I imagine it requires help from live customer support, but it seems like Public Mobile doesn't have that anymore.

Re: Autopay Not Working, No Longer Have Service

LEGO — Sun, 27 May 2018 19:09:13 GMT

@lisab

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Autopay Not Working, No Longer Have Service

jramsay86 — Thu, 14 Feb 2019 21:55:31 GMT

Just had the same problem, I had to set up autopay with a different credit card. Now everything is up and running again.

Re: Autopay Not Working, No Longer Have Service

Lieux — Thu, 14 Feb 2019 21:57:13 GMT

@jramsay86 it will be easier to ask your question here...

https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/getting_started

and explain what happened with details...