topic Re: Calls being dropped in Get Support

Calls being dropped

dbuff8586 — Wed, 05 Jan 2022 09:49:57 GMT

This is how many dropped calls I had yesterday

Re: Calls being dropped

sunflowershine — Wed, 08 May 2019 04:54:11 GMT

@dbuff8586 PM is working on this issue in the annoucemnt. They just mentioned that it normally happened during the peak hours. If the situation continues, you have to send them a private message to "Moderator_Team".

Re: Calls being dropped

will13am — Wed, 08 May 2019 05:26:41 GMT

There was an official announcement of a fix yesterday. I guess it was not effective. Have you rebooted your phone lately? If not, do a reboot and see if that helps. Otherwise, I think affected customer will have to wait for a solution to roll out. This issue does not seem to be account related and so the moderator team is likely to be of little assistance.

Re: Calls being dropped

ladybearbc — Wed, 08 May 2019 21:23:18 GMT

Not only am I experiencing dropped calls - but we've also had some random calls that are incoming - ring once and then goes away.

The phone numbers reflect that they are probably robo-calls - but just odd that they don't ring more than once or twice.

Also, I notice, when I call out, that I get first a ring, then a click then the call continues to ring. This has been pretty much since I transferred over to Public. Not really sure what that is all about but it is rather disconcerting, one thinks that the call is being transferred.

Re: Calls being dropped

greengiant — Fri, 10 May 2019 01:52:52 GMT

I've noticed the same issue. Yesterday I had 4 incoming calls throughout the day that rang once and that's it. The callers later told me it went straight to voicemail. These are 3 separate callers at separate times.

My calls are still being dropped randomly. My moved my entire family to Public from Rogers and we are all experiencing dropped calls now...