topic Re: I need a PUK code ASAP. in Get Support

I need a PUK code ASAP.

Aksa1 — Wed, 05 Jan 2022 09:49:54 GMT

I just recently (like about a week or so ago) accidently locked my Sim card when I was trying to set up some security on my phone. Now it's asking me to put in a PUK code that will unlock it and I have no idea what it could be. I know that I have 10 tries before it permanently locks and I possibly have to get a new sim card. I've put in about 2-4 guesses of what the code could be and still nothin. I've given up now cause I don't want it to permanently lock. @Shazia_K, could you help me? I've seen it said that I have to private message you, but I don't know how to do that. Please help, somebody. Also I know I'll need to give you my PIN number and my account number. I don't know where my PIN number can be found or if I have to create it myself because someone else is the creator of my telus account and they're the one paying the bill so I don't receive the billing emails where i can find my account code and I'm not able to connect this particular person at the time. Is there still any help I can receive? I'm deperate and can't afford a new sim card.

Re: I need a PUK code ASAP.

srlawren — Mon, 28 May 2018 20:32:00 GMT

@Aksa1 here's how to private message the moderator team:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages

Re: I need a PUK code ASAP.

CS_Agent — Mon, 28 May 2018 20:35:46 GMT

Hello Aksa1,

Thank you for reaching out to us.

In order to assist you with your PUK code request, please send us a private message.

Cheers

Abdoulaye

Re: I need a PUK code ASAP.

hjpar — Thu, 05 Dec 2019 15:04:17 GMT

how do i send a private message

Re: I need a PUK code ASAP.

GinYVR — Thu, 05 Dec 2019 15:16:07 GMT

@hjparClick on the ? in the lower right hand corner and type rep after chatting with SIMon.