topic Re: Duplicate number?!?!? in Get Support

Duplicate number?!?!?

Humeramubdi — Wed, 05 Jan 2022 09:49:53 GMT

I just registered for a new number today at public mobile. Picked a number and checked that it was “available”. Got a text saying everything is good and my autopay reward is added to my account. That was 4 hours ago, since then I have trying to call/text my new number but it is not working. I just called my new number again with different phone and someone else picked up saying the new number is theirs. How can I get this fixed so that I can use my phone? Also I noticed my usage is going up but I have not been using any text or minutes. Please help! It’s 289-98*-**** number with public mobile.

Re: Duplicate number?!?!?

meocon — Sun, 27 May 2018 02:37:43 GMT

You should remove your number from your post it's public place for your personal data security.

I recommend you send a private message to the moderator team and ask them to investigate. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

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Re: Duplicate number?!?!?

ShawnC13 — Sun, 27 May 2018 02:38:33 GMT

@Humeramubdi wrote:
I just registered for a new number today at public mobile. Picked a number and checked that it was “available”. Got a text saying everything is good and my autopay reward is added to my account. That was 4 hours ago, since then I have trying to call/text my new number but it is not working. I just called my new number again with different phone and someone else picked up saying the new number is theirs. How can I get this fixed so that I can use my phone? Also I noticed my usage is going up but I have not been using any text or minutes. Please help! It’s ***-***-**** number with public mobile.

Sorry to hear this, There have been similar issues before. You will need to contact the MODS.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

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Re: Duplicate number?!?!?

computergeek541 — Sun, 27 May 2018 03:29:05 GMT

If the other person did have the number first, you will, unfortunately need to change your phone number. As strange as it sounds, Telus also did this to me before, except they assinged my phone number to someone else. They were forced to assign that other person a new phone number. This type of thing reaally shouldn't happen.