topic Re: Made a payment but phone can not make calls in Get Support

Made a payment but phone can not make calls

Publicmobile124 — Wed, 05 Jan 2022 09:49:47 GMT

Hi my name is Nguyet. I made a payment but my phone can not recieve calls or even make calls. It kept saying that i dont have long distance when im trying to call locally. I also try to set my new password but cant recieve mail from public mobile hours later and by the time i do it expires.

Re: Made a payment but phone can not make calls

mimmo — Sat, 26 May 2018 12:06:43 GMT

hi was your plan expired? have you tried rebooting?

for password issues you need to contact the mods as the feature doesnt work. if powercycling doesnt fix the issue then ask the mods to look into your account as well.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Made a payment but phone can not make calls

Anonymous — Sat, 26 May 2018 19:14:22 GMT

you need send a private message Click here

In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific
- them can help you a lot nice team service

Good Luck