topic Credit Card Issues in Get Support

Credit Card Issues

mso101 — Wed, 05 Jan 2022 09:49:45 GMT

I think i need my credit card info reset? I'm getting a "cannot verify credit card" message when I go to make a payment.. Atleast thats what im getting from the other topics I've read... How do I go about getting that done ?

Re: Credit Card Issues

Anonymous — Sat, 26 May 2018 01:27:32 GMT

@mso101, You can remove the credit card, and then re-add it. However, if it has been working until now, then it normally shouldn't just stop working.

How long has this card been set up and in use?

Re: Credit Card Issues

will13am — Sat, 26 May 2018 01:27:43 GMT

@mso101, do you live in a high rise? Apparently putting an entry into the unit number field causes issues. Try leaving that blank. Sometimes, the browser can cause usual effects on the self serve portal. Try also clearing browser cache and/or incognito mode. Failing all these, please reach out to the moderator team for assistance. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for information on contacting the moderator team.

Re: Credit Card Issues

mso101 — Sat, 26 May 2018 01:31:10 GMT

Ive had the card for a while and it works fine everywhere else

Re: Credit Card Issues

mso101 — Sat, 26 May 2018 01:30:30 GMT

Removing and re-adding didnt work since it wont let me add a credit card because Public Mobie cant verify it

Re: Credit Card Issues

mso101 — Sat, 26 May 2018 01:32:04 GMT

Tried all that. I read your reply in another post but it doesnt work

Re: Credit Card Issues

LEGO — Sat, 26 May 2018 01:49:17 GMT

@mso101

I have read a post, when Moderator only typed street name in, leaving house and apartment number out and it worked! Amazing!

If it does not work for you, follow @will13am advice and contact Moderator_Team for help.

Re: Credit Card Issues

mso101 — Sat, 26 May 2018 02:26:48 GMT

I tried your advice but still doesnt work

Re: Credit Card Issues

will13am — Sat, 26 May 2018 04:21:00 GMT

@mso101 wrote:
I tried your advice but still doesnt work

If every workaround has been tried unsuccessfully, it is time to involve the moderator team.