topic UNLIMITED Incoming calls? in Get Support

UNLIMITED Incoming calls?

BEER — Wed, 05 Jan 2022 09:49:44 GMT

My $15 plan is as cut and pasted below.

100 MINUTES Canada-wide talk
UNLIMITEDIncoming calls
UNLIMITEDInternational Textand Picture Messaging
+ BONUS 250 MBData⁴at 3G speed with AutoPay
VOICEMAIL⁹& Call Display

Does UNLIMITED Incoming calls mean that voice minutes are not used up if I receive a call from an another cell or landline phone?

Re: UNLIMITED Incoming calls?

geopublic — Wed, 08 May 2019 01:39:06 GMT

@BEER wrote:
My $15 plan is as cut and pasted below.
100 MINUTES Canada-wide talk
UNLIMITEDIncoming calls
UNLIMITEDInternational Textand Picture Messaging
+ BONUS 250 MBData⁴at 3G speed with AutoPay
VOICEMAIL⁹& Call Display
Does UNLIMITED Incoming calls mean that voice minutes are not used up if I receive a call from an another cell or landline phone?

Yes that is exactly what it means.

Re: UNLIMITED Incoming calls?

BEER — Wed, 08 May 2019 01:47:30 GMT

@geopublic wrote:
@BEER wrote:
My $15 plan is as cut and pasted below.
100 MINUTES Canada-wide talk
UNLIMITEDIncoming calls
UNLIMITEDInternational Textand Picture Messaging
+ BONUS 250 MBData⁴at 3G speed with AutoPay
VOICEMAIL⁹& Call Display
Does UNLIMITED Incoming calls mean that voice minutes are not used up if I receive a call from an another cell or landline phone?
Yes that is exactly what it means.

Just to make sure --- are all incoming local and long distance calls free regardless if they are from another cell or landline?

Re: UNLIMITED Incoming calls?

geopublic — Wed, 08 May 2019 01:48:37 GMT

@BEER wrote:
@geopublic wrote:
@BEER wrote:
My $15 plan is as cut and pasted below.
100 MINUTES Canada-wide talk
UNLIMITEDIncoming calls
UNLIMITEDInternational Textand Picture Messaging
+ BONUS 250 MBData⁴at 3G speed with AutoPay
VOICEMAIL⁹& Call Display
Does UNLIMITED Incoming calls mean that voice minutes are not used up if I receive a call from an another cell or landline phone?
Yes that is exactly what it means.
Just to make sure --- are all incoming local and long distance calls free regardless if they are from another cell or landline?

Yes

Re: UNLIMITED Incoming calls?

Milk — Wed, 08 May 2019 02:01:29 GMT

@geopublic wrote:
@BEER wrote:
@geopublic wrote:
@BEER wrote:
My $15 plan is as cut and pasted below.
100 MINUTES Canada-wide talk
UNLIMITEDIncoming calls
UNLIMITEDInternational Textand Picture Messaging
+ BONUS 250 MBData⁴at 3G speed with AutoPay
VOICEMAIL⁹& Call Display
Does UNLIMITED Incoming calls mean that voice minutes are not used up if I receive a call from an another cell or landline phone?
Yes that is exactly what it means.
Just to make sure --- are all incoming local and long distance calls free regardless if they are from another cell or landline?
Yes

WOW...WOW !!!!! So glad I ported from Bell Mobility to Public Mobile.

Re: UNLIMITED Incoming calls?

BEER — Wed, 08 May 2019 02:30:15 GMT

@geopublic wrote:
@BEER wrote:
@geopublic wrote:
@BEER wrote:
My $15 plan is as cut and pasted below.
100 MINUTES Canada-wide talk
UNLIMITEDIncoming calls
UNLIMITEDInternational Textand Picture Messaging
+ BONUS 250 MBData⁴at 3G speed with AutoPay
VOICEMAIL⁹& Call Display
Does UNLIMITED Incoming calls mean that voice minutes are not used up if I receive a call from an another cell or landline phone?
Yes that is exactly what it means.
Just to make sure --- are all incoming local and long distance calls free regardless if they are from another cell or landline?
Yes

Sory for yet another question -- Cut and pasting from my account page - there is no mention of the unlimited incoming calls.

100 minutes Limited Canada-Wide Talk 14 / 100 MIN

250 MB at 3G speed 44.007 / 250 MB

Unlimited International Texts 132 / 999999 Unit

Re: UNLIMITED Incoming calls?

LovesToPM — Wed, 08 May 2019 03:39:43 GMT

@BEER wrote:
@geopublic wrote:
@BEER wrote:
@geopublic wrote:
@BEER wrote:
My $15 plan is as cut and pasted below.
100 MINUTES Canada-wide talk
UNLIMITEDIncoming calls
UNLIMITEDInternational Textand Picture Messaging
+ BONUS 250 MBData⁴at 3G speed with AutoPay
VOICEMAIL⁹& Call Display
Does UNLIMITED Incoming calls mean that voice minutes are not used up if I receive a call from an another cell or landline phone?
Yes that is exactly what it means.
Just to make sure --- are all incoming local and long distance calls free regardless if they are from another cell or landline?
Yes
Sory for yet another question -- Cut and pasting from my account page - there is no mention of the unlimited incoming calls.
100 minutes Limited Canada-Wide Talk 14 / 100 MIN
250 MB at 3G speed 44.007 / 250 MB
Unlimited International Texts 132 / 999999 Unit

This is a known issue. Public Mobile is working to add the Unlimited Incoming calls to your plan description.
Not sure if you will see a separate line for it on your account page though.
A simple test to know if it's working, your 100 minutes of talk counter will increase only for out-going calls.

Re: UNLIMITED Incoming calls?

computergeek541 — Wed, 08 May 2019 04:16:51 GMT

@BEER wrote:
@geopublic wrote:
@BEER wrote:
@geopublic wrote:
@BEER wrote:
My $15 plan is as cut and pasted below.
100 MINUTES Canada-wide talk
UNLIMITEDIncoming calls
UNLIMITEDInternational Textand Picture Messaging
+ BONUS 250 MBData⁴at 3G speed with AutoPay
VOICEMAIL⁹& Call Display
Does UNLIMITED Incoming calls mean that voice minutes are not used up if I receive a call from an another cell or landline phone?
Yes that is exactly what it means.
Just to make sure --- are all incoming local and long distance calls free regardless if they are from another cell or landline?
Yes
Sory for yet another question -- Cut and pasting from my account page - there is no mention of the unlimited incoming calls.
100 minutes Limited Canada-Wide Talk 14 / 100 MIN
250 MB at 3G speed 44.007 / 250 MB
Unlimited International Texts 132 / 999999 Unit

Don't worry about it unless incoming calls start using some of your 100 minutes.

Re: UNLIMITED Incoming calls?

stonechucker — Wed, 08 May 2019 14:34:07 GMT

@BEER, which day did you set your plan change (or activate) the $15 plan? The original $15 in mid-to-late April did not include unlimited incoming calls. The late April updated $15 plan replaced the original, and didn't show a difference in 'plan' description (yet), and is currently being addressed by PM.

If you have very recently changed, you might be on the unlimited incoming plan. When did your latest cycle start? This would help confirm.

Re: UNLIMITED Incoming calls?

GR — Wed, 08 May 2019 14:40:35 GMT

Mine was set to change this morning at renewal and it did no problem! I can confirm that the incoming calls don't go in the 100 minutes counter on the account page. As for the wording on the plan it still does not say unlimited incoming calls. I switched from the old 15$ plan to the new 15$ plan and everything works great

Re: UNLIMITED Incoming calls?

BEER — Wed, 08 May 2019 15:02:08 GMT

@stonechucker wrote:
@BEER, which day did you set your plan change (or activate) the $15 plan? The original $15 in mid-to-late April did not include unlimited incoming calls. The late April updated $15 plan replaced the original, and didn't show a difference in 'plan' description (yet), and is currently being addressed by PM.

If you have very recently changed, you might be on the unlimited incoming plan. When did your latest cycle start? This would help confirm.

Switched to the $15 plans soon after they were introduced - they renew on the 23 and 27 of each month. I assume that since they are not new accounts they may not have the "unlimited incomng call" feature.

Re: UNLIMITED Incoming calls?

BEER — Wed, 08 May 2019 15:04:04 GMT

@GR wrote:
Mine was set to change this morning at renewal and it did no problem! I can confirm that the incoming calls don't go in the 100 minutes counter on the account page. As for the wording on the plan it still does not say unlimited incoming calls. I switched from the old 15$ plan to the new 15$ plan and everything works great

So I assume the plan features do not automatically update and I should switch to the new $15 plan.

Re: UNLIMITED Incoming calls?

stonechucker — Wed, 08 May 2019 15:41:11 GMT

@BEER, yes, you are still on the old plan, select them now in the change plan area, and make it for your next renewal. This will flip you and your other account to the new plan.

Re: UNLIMITED Incoming calls?

BEER — Wed, 08 May 2019 16:26:31 GMT

@stonechucker wrote:
@BEER, yes, you are still on the old plan, select them now in the change plan area, and make it for your next renewal. This will flip you and your other account to the new plan.

Thank you -- have done as you suggested.

Re: UNLIMITED Incoming calls?

BEER — Wed, 08 May 2019 16:27:38 GMT

Noticed that there is no more an "accept Solution" tab.

Re: UNLIMITED Incoming calls?

Anonymous — Wed, 08 May 2019 16:29:37 GMT

@BEER wrote:
Noticed that there is no more an "accept Solution" tab.

Because you or an Oracle or a Mod selected the first reply as the solution. You can change it if you like.

Re: UNLIMITED Incoming calls?

geopublic — Wed, 08 May 2019 16:35:26 GMT

@BEER wrote:
@GR wrote:
Mine was set to change this morning at renewal and it did no problem! I can confirm that the incoming calls don't go in the 100 minutes counter on the account page. As for the wording on the plan it still does not say unlimited incoming calls. I switched from the old 15$ plan to the new 15$ plan and everything works great
So I assume the plan features do not automatically update and I should switch to the new $15 plan.

New plan features never change automatically at PM unless specifically stated.

Re: UNLIMITED Incoming calls?

geopublic — Wed, 08 May 2019 16:38:25 GMT

@stonechucker wrote:
@BEER, yes, you are still on the old plan, select them now in the change plan area, and make it for your next renewal. This will flip you and your other account to the new plan.

@BEER Please be aware that some customers are experiencing issues with not being able to send outgoing texts with the new $15.00 plan so if outgoing texts are important maybe wait till it's fixed.

Re: UNLIMITED Incoming calls?

BEER — Wed, 08 May 2019 16:47:10 GMT

@Anonymous wrote:
@BEER wrote:
Noticed that there is no more an "accept Solution" tab.
Because you or an Oracle or a Mod selected the first reply as the solution. You can change it if you like.

How?

Re: UNLIMITED Incoming calls?

geopublic — Wed, 08 May 2019 16:48:16 GMT

@BEER wrote:
@Anonymous wrote:
@BEER wrote:
Noticed that there is no more an "accept Solution" tab.
Because you or an Oracle or a Mod selected the first reply as the solution. You can change it if you like.
How?

@BEER Click on the three dots.