topic Re: Autopay in Get Support

Autopay

richmond6205 — Wed, 05 Jan 2022 09:49:34 GMT

Anybody else having issues setting up a mastercard for autopay? It never wants to accept MC

Re: Autopay

ZfromVanC — Tue, 07 May 2019 23:37:45 GMT

Some potential fixes you can try are:

Leaving apartment number blank
Using a different web browser
Clearing web cache
Making sure that the name on the card and address match your PM account

If the issue persists, you may need to contact moderator:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Heads up it can take up to 48 hours to get a reponse from them, as they are pretty busy.

Re: Autopay

LovesToPM — Wed, 08 May 2019 04:18:59 GMT

@richmond6205, did you check to match the address on your credit card statement?

On PM site, you should ALWAYS leave the APT field blank. You can try address without apt OR add the apt number as a prefix.
e.g. Address = "123 MAIN ST" or "100-123 MAIN ST"

It is also possible that your credit card is locked out due to too many failed attempts. In this case, you will need to contact the moderator team.