topic Re: roy hoover is locked out of my account in Get Support

roy hoover is locked out of my account

Tommy1967 — Wed, 05 Jan 2022 09:49:34 GMT

l am locked out of my account

l try forgot my password my my e-mail will not comformation that

to get the link to reset my passowrd

l need new link to reset my password if l make payment how l can do that

Re: roy hoover is locked out of my account

LEGO — Fri, 25 May 2018 02:10:37 GMT

@Tommy1967

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: roy hoover is locked out of my account

Luddite — Fri, 25 May 2018 02:19:41 GMT

Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET). Response is generally within few hours, but may take 24.

Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi, or on cellular data.

Re: roy hoover is locked out of my account

LEGO — Fri, 25 May 2018 04:05:19 GMT

@Tommy1967 Dial *611 and you can make a payment by credit card or payment voucher.

Re: roy hoover is locked out of my account

NDesai — Fri, 25 May 2018 04:53:51 GMT

I don't know why the forgot password does not work for all, but it always works fine for me. I get the email within a few minutes of requesting.

Re: roy hoover is locked out of my account

LEGO — Fri, 25 May 2018 04:58:49 GMT

@NDesai wrote:
I don't know why the forgot password does not work for all, but it always works fine for me. I get the email within a few minutes of requesting.

Must be grandfathered… Should always respect your elders!

Re: roy hoover is locked out of my account

CS_Agent — Fri, 25 May 2018 15:27:30 GMT

Happy Friday @Tommy1967, I'd gladly help you to gain access to your Self-serve account. Please reply to the private message I just sent you.

Looking forward to your reply day 🙂

Cheers,

Aïssata