topic Dropped Calls in Get Support

Dropped Calls

Auburn — Wed, 05 Jan 2022 09:49:28 GMT

Getting lots of dropped calls.
This is not a phone problem it's a network problem, but there's not specific forum topic for it.

- I had an Samsung S6 that apparently was dropping calls at 5min, at 12 min, 14min, no clear pattern;
- I checked and there's a Telus tower farily close, this is urban area, Calgary NE;
- I switched to a Nokia phone that I had laying around, under the presumption my 4yo Samsung S6 has issues;
- after 2-3 days the Nokia phone started to display the same behaviour of dropped calls.

This phenomenon sucks big time, because I spent hours transfering, configuring, setting things up on the new phone, blaming my S6, which looks like I am going to go back to.

This needs to be solved quicker, and I will post here every time I get a dropped call.
I do business on this phone, and this plan is not cheap enough to make me quiet about it.
Today only 3 times already.

Re: Dropped Calls

hairbag1 — Tue, 07 May 2019 21:02:28 GMT

@Auburn wrote:
Getting lots of dropped calls.
This is not a phone problem it's a network problem, but there's not specific forum topic for it.
- I had an Samsung S6 that apparently was dropping calls at 5min, at 12 min, 14min, no clear pattern;
- I checked and there's a Telus tower farily close, this is urban area, Calgary NE;
- I switched to a Nokia phone that I had laying around, under the presumption my 4yo Samsung S6 has issues;
- after 2-3 days the Nokia phone started to display the same behaviour of dropped calls.

This phenomenon sucks big time, because I spent hours transfering, configuring, setting things up on the new phone, blaming my S6, which looks like I am going to go back to.

This needs to be solved quicker, and I will post here every time I get a dropped call.
I do business on this phone, and this plan is not cheap enough to make me quiet about it.
Today only 3 times already.

This is a known issue that they're working on...apparently. You can send the moderators a message with your thoughts...Click this to message them.

Re: Dropped Calls

SD08 — Tue, 07 May 2019 20:58:31 GMT

@Auburn

This is an issue that PM is working on, as noted here.

You should send details of your case to the moderators by private message with this link.