topic Re: Community Rewards Broken in Get Support

Community Rewards Broken

CalvinW — Wed, 05 Jan 2022 09:49:28 GMT

Community badges have been given out over 2 weeks ago, and my community reward still hasn't appeared in my account yet. I tried messaging a moderator and they said it would be fixed in 2-3 days. It's been over a week and still no update.

Re: Community Rewards Broken

cmatassa — Thu, 24 May 2018 18:51:24 GMT

@CalvinW can I ask you how Community Rewards generally work? I'm brand new to Public Mobile so not sure how this works.

Re: Community Rewards Broken

will13am — Thu, 24 May 2018 18:54:21 GMT

I just checked my account. I see the reward has been issued. Your account may be an outlier.

Re: Community Rewards Broken

MEU_21 — Thu, 24 May 2018 18:59:35 GMT

Does your community account and PM phone account have the same email? If not, you are not getting anything.

Re: Community Rewards Broken

Luddite — Thu, 24 May 2018 19:15:10 GMT

And another quirk: if you have changed your login email address to something different from that used when creating the account, you must notify the moderators. One's login email address can be changed in self serve WITHOUT updating the account email address.

Re: Community Rewards Broken

CalvinW — Thu, 24 May 2018 19:36:10 GMT

I've been with PM for over a year and never had any issues with rewards, until now.

But once you have an issue, it's almost impossible to fix.

I've talked to 3 different moderators and they all said they will help me a submit a ticket number to get it fixed. Over a week later, still nothing...

Re: Community Rewards Broken

CalvinW — Thu, 24 May 2018 19:47:17 GMT

@CS_Agent Any help would be greatly appreciated.

Re: Community Rewards Broken

CalvinW — Thu, 24 May 2018 20:31:52 GMT

UPDATE: The whole process of trying to get my community rewards corrected took 2 weeks and nothing was done. I give up. What a waste of time.

Re: Community Rewards Broken

Luddite — Thu, 24 May 2018 20:48:42 GMT

@CalvinW Sorry, I'm confused. Were your Rewards adjusted properly?

Re: Community Rewards Broken

CalvinW — Thu, 24 May 2018 20:53:23 GMT

@Luddite No, still shows $0 under community rewards in my account.

Re: Community Rewards Broken

Jorno — Thu, 24 May 2018 22:24:06 GMT

@CalvinW wrote:
@Luddite No, still shows $0 under community rewards in my account.

If it makes you feel any better, I've been working with PM for over a month now trying to correct missing Refer-a-Friend rewards...

Re: Community Rewards Broken

will13am — Thu, 24 May 2018 22:35:34 GMT

I am sure they will make a manual adjustment until things are corrected. I had issues with referrals. It took two cracks, two weeks each to obtain near perfect resolution. I lost a couple of referrals that I could not corroborate and so I called it a day. I am trying to be more diligent in tracking referrals going forward. The problem is I have no means of tracking people coming and going. Long story short, it's hard to sustain angst over something that one cannot control.

Re: Community Rewards Broken

Luddite — Thu, 24 May 2018 23:26:18 GMT

@CalvinW wrote:
@Luddite No, still shows $0 under community rewards in my account.

Are you sure it's not just a timing issue? My Rewards seems to show up at different times every month.

Re: Community Rewards Broken

Luddite — Thu, 24 May 2018 23:30:12 GMT

@Jorno wrote:
If it makes you feel any better, I've been working with PM for over a month now trying to correct missing Refer-a-Friend rewards...

Yes. The system cannot be adjusted for Referrals after they go missing. My only thought is to have your friends send private messages to the moderators confirming they did, in fact, enter your phone number during their account activation.

Re: Community Rewards Broken

CalvinW — Thu, 24 May 2018 23:43:20 GMT

@Luddite Thanks for the suggestions! It always shows up in my account once the badges are given out. Not sure why it's still not there and nothing is being done about it, oh well... I will just pretend they stopped offering community rewards and move on.

Re: Community Rewards Broken

Luddite — Thu, 24 May 2018 23:45:40 GMT

Maybe someone will look at your issue again tomorrow; it is another day.

Re: Community Rewards Broken

Jorno — Fri, 25 May 2018 04:11:07 GMT

@Luddite wrote:
Yes. The system cannot be adjusted for Referrals after they go missing. My only thought is to have your friends send private messages to the moderators confirming they did, in fact, enter your phone number during their account activation.

At the risk of hijacking this topic but in the interest of sharing information that might help others...

I made my first referral in Nov 2017. The correct phone number was listed in my self-serve account and I received my referral reward on my Jan 2018 renewal.

Prior to my April 2018 renewal, I switched from 90-day to 30-day renewal and noticed the Refer-a-Friend reward balance was $0. After confirming with my referral that they were still with PM, I contacted the moderators to question the missing reward. I was informed it was normal for there to be a $0 balance and that the reward would display on the date of my renewal. My April 2018 renewal arrived with no Refer-a-Friend reward. Moderators were informed and after a confirmation that my referral was still active with Public Mobile, I was manually credited a referral reward (thank you PM). A ticket was opened to investigate the issue.

I made a second referral towards the end of April (after my renewal). Now, both referrals are listed, each with the correct phone number, in my self-serve account; however, the reward balance is still $0.

My May 2018 renewal arrived with no Refer-a-Friend reward. Moderators were again informed. This time, I was informed that the update on the ticket indicated that my first referral was on expired state and that is the reason the system did not credit the Refer-a-Friend reward to my account. If those are the rules, so be it. I have not been able to confirm with my first referral; however, I was able to confirm with my second referral that their account was still active with Public Mobile at the time of my renewal. I am awaiting a response as to why that referral did not generate a referral reward.

I hope the above was clear. I am not trying to have missing referrals or failed referrals added to my account. I am trying to understand why the referrals that are active and listed in my account are not being credited with a referral reward.

Re: Community Rewards Broken

CalvinW — Sat, 26 May 2018 15:28:56 GMT

@CS_Agent I sent multiple private messages already, but the issue still isn't resolved yet. The promised 2-3 business days became 2-3 weeks. I'm starting to lose faith

Re: Community Rewards Broken

CS_Agent — Sat, 26 May 2018 15:47:42 GMT

@CalvinW Hey CalvinW, sorry to hear that your issue didn't get solved yet. I understand this issue and I'd like you to open a private message. I'll personally take a look at it for you.

Re: Community Rewards Broken

Jorno — Tue, 26 Jun 2018 18:10:22 GMT

@CalvinW wrote:
I sent multiple private messages already, but the issue still isn't resolved yet. The promised 2-3 business days became 2-3 weeks. I'm starting to lose faith

@CalvinW, did you ever get your community rewards issue resolved? My referral rewards issue (posted here) is still unresolved.