topic Re: Koodo Offers in Get Support

Koodo Offers

Cheetah24 — Wed, 05 Jan 2022 09:49:18 GMT

Hi everyone,

Lately I've been seeing some Koodo offers related threads. Just curious and would like to know more about this. Is Public Mobile customers slowly being migrated to Koodo or does anyone know the purpose behind these migrations? I am just curious as I joined public mobile recently and do not know about the full history of these migrations/promotions?

Thank you 🙂

Re: Koodo Offers

mimmo — Thu, 24 May 2018 02:36:12 GMT

Public is the compact car of the family and Koodo is the midsize (more features ). Telus uses PM as the entry level and tries to push customers to Koodo as there is more profit (at least on the books) and it looks better. And they get you to typically spend more money with Koodo or Telus. Simply put they are moving people up the value chain.

Re: Koodo Offers

Cheetah24 — Thu, 24 May 2018 02:48:57 GMT

@mimmo: Thanks for your response. Interesting however that when I chose phone plans, I looked at almost everything on the market, including Koodo and in my perspective Koodo is more expensive than Public Mobile (https://www.koodomobile.com/rate-plans?INTCMP=KMNew_NavMenu_Shop_Plans). For example for what you get in Public Mobile for 30 dollars, you cannot get in Koodo; same goes to all other plans. So does this mean when they have the offers they give it for comparable/same price as Public Mobile?

Re: Koodo Offers

mimmo — Thu, 24 May 2018 03:08:52 GMT

@Cheetah24 yes typically offers have been the sameish plan or slightly better, (more data, or Canada calling) for same price or a little bit more.

Yes pm offers great value (used to be even better) but has limited features, no phones, limited roaming, online support etc...

Re: Koodo Offers

will13am — Thu, 24 May 2018 03:24:26 GMT

@Cheetah24 wrote:
@mimmo: Thanks for your response. Interesting however that when I chose phone plans, I looked at almost everything on the market, including Koodo and in my perspective Koodo is more expensive than Public Mobile (https://www.koodomobile.com/rate-plans?INTCMP=KMNew_NavMenu_Shop_Plans). For example for what you get in Public Mobile for 30 dollars, you cannot get in Koodo; same goes to all other plans. So does this mean when they have the offers they give it for comparable/same price as Public Mobile?

@Cheetah24, moving customer up the value train is a euphemism to try and make more money. Making more money for the carrier means you get to spend more money. So, it totally makes sense for the carrier to do what they are doing.

Having said that, it is not always a gravy train for them. As customers, we can work out ways to find value in a transition. To that end, I moved some lines over to Koodo where it made sense. I am here still because keeping an account here also makes sense. Don't get offended by what they are doing. Just roll with the punches and have an open mind. The migration offers are not the panacea but they are also not a kick in the pants either. Do your homework and make best use of the situation. I believe I have.

With respect to the offers themselves, I would say they try to give a "matching offer". Back in February when I was targeted, they offered a plan with the same number of gigs per month at the same base price. They did attempt to give us a kick in the pants to get on the migration train with a big fat price increase. That was rebuffed with a level of scorn that I don't think Telus ever anticipated. Instead of using brute force, they did sweeten the offer and up the usage to 6GB. This did help to persuade customers to move, although I think a good number remained behind.

There you have it, Public Mobile to Koodo migration history lesson, readers digest edition.

Re: Koodo Offers

Cheetah24 — Thu, 24 May 2018 05:42:40 GMT

@will13am: Thanks for the detailed explanation. Now I have a better idea 🙂

Re: Koodo Offers

smp99 — Thu, 24 May 2018 11:56:25 GMT

We had 7 family members on the 2016 Fall promo and all of us were targeted to move to Koodo. 3 did. It made sense for them and not the others. All are still happy with the move or non-move. I have a number of PM monthly referrals so I stayed. My wife did not, but she has scooped up almost $200 in Koodo referrals in just a few months. And now we can use her account to buy new phones as we see the deals come. Now that she is post 90 days, she can get a phone, jump to seasonal hold and pay of the tab immediately, and do the self referral bonus.

As stated, it's not a kick in pants, but you do have to step back and think long term is this the best move for me.

Re: Koodo Offers

will13am — Thu, 24 May 2018 15:24:06 GMT

@smp99 wrote:
Hi
We had 7 family members on the 2016 Fall promo and all of us were targeted to move to Koodo. 3 did. It made sense for them and not the others. All are still happy with the move or non-move. I have a number of PM monthly referrals so I stayed. My wife did not, but she has scooped up almost $200 in Koodo referrals in just a few months. And now we can use her account to buy new phones as we see the deals come. Now that she is post 90 days, she can get a phone, jump to seasonal hold and pay of the tab immediately, and do the self referral bonus.

As stated, it's not a kick in pants, but you do have to step back and think long term is this the best move for me.

+1. When life gives you lemons, make lemonade.