topic Re: Self serve payment in Get Support

Self serve payment

Capergurl79 — Wed, 05 Jan 2022 09:49:03 GMT

so I was a few days late topping up my account and changed the plan I had not knowing that it doesn’t take effect until the next cycle and not I cannot use the phone at all it tells me I owe a balance but I added 43$ altogether on it and then another 16$ so even if it was using the previous plan there is more then enough funds to cover it. I have no clue what is wrong or how to fix it and cannot contact anyone.

Re: Self serve payment

hycm53 — Tue, 07 May 2019 16:53:51 GMT

@Capergurl79 wrote:
so I was a few days late topping up my account and changed the plan I had not knowing that it doesn’t take effect until the next cycle and not I cannot use the phone at all it tells me I owe a balance but I added 43$ altogether on it and then another 16$ so even if it was using the previous plan there is more then enough funds to cover it. I have no clue what is wrong or how to fix it and cannot contact anyone.

Contact moderator team:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Self serve payment

geopublic — Tue, 07 May 2019 17:00:30 GMT

@Capergurl79 wrote:
so I was a few days late topping up my account and changed the plan I had not knowing that it doesn’t take effect until the next cycle and not I cannot use the phone at all it tells me I owe a balance but I added 43$ altogether on it and then another 16$ so even if it was using the previous plan there is more then enough funds to cover it. I have no clue what is wrong or how to fix it and cannot contact anyone.

@Capergurl79

While you are waiting for moderator, you may try the lost/stolen phone trick:

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone

Re: Self serve payment

Jackhyf63 — Tue, 07 May 2019 18:18:10 GMT

@Capergurl79 Once your plan is supsended/inactive, the only thing you can do for yourself through self-serve is to re-activate on the previous plan. You can always reach out to the moderators to ask them .

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437