topic Re: Why hasn't my SIM card activated in Get Support

Why hasn't my SIM card activated

Winn1 — Wed, 05 Jan 2022 09:49:00 GMT

It's been 20 hours since I tried porting my number. It looked like I did it properly since I received the notice that it could take up to 2 hours to work. But when I restart my phone I receive the message SIM network unlock PIN and I am suppose to put something in there and click on unlock but I don't have that PIN. I messaged the Mod team but have not received an answer yet. What should I do? I tried the start up form but it says that the SIM is invalid.

Re: Why hasn't my SIM card activated

Triguy — Tue, 07 May 2019 16:00:00 GMT

Sounds like your phone is locked. Which provider did you previously use ? You may need to contact your previous provider to unlock it.

Re: Why hasn't my SIM card activated

geopublic — Tue, 07 May 2019 16:00:15 GMT

@Winn1 wrote:
It's been 20 hours since I tried porting my number. It looked like I did it properly since I received the notice that it could take up to 2 hours to work. But when I restart my phone I receive the message SIM network unlock PIN and I am suppose to put something in there and click on unlock but I don't have that PIN. I messaged the Mod team but have not received an answer yet. What should I do? I tried the start up form but it says that the SIM is invalid.

@Winn1 That means that your phone is locked to the previous provider. You need to contact them and get an unlock code for your phone.

Re: Why hasn't my SIM card activated

Winn1 — Tue, 07 May 2019 16:03:42 GMT

Thank you for your response. I will try that but since I have no phone at all I hope that I can contact them on their website.

Re: Why hasn't my SIM card activated

geopublic — Tue, 07 May 2019 16:07:16 GMT

@Winn1 wrote:
Thank you for your response. I will try that but since I have no phone at all I hope that I can contact them on their website.

@Winn1 You might still be able to use your old sim card to call them.

Re: Why hasn't my SIM card activated

Winn1 — Tue, 07 May 2019 16:31:27 GMT

Tried that. It's inactive. I am now on a chat with Virgin Mobile trying to get an unlock code.

Re: Why hasn't my SIM card activated

geopublic — Tue, 07 May 2019 16:35:08 GMT

@Winn1 wrote:
Tried that. It's inactive. I am now on a chat with Virgin Mobile trying to get an unlock code.

@Winn1 If that's the case it means that the port was !00% completed. Once you get the unlock code everything should start working.

Re: Why hasn't my SIM card activated

Winn1 — Tue, 07 May 2019 16:36:10 GMT

Thank you. I don't understand how this message board thing works. My first time doing this ever. I thought I should repsond to you out of courtesy.

Re: Why hasn't my SIM card activated

Winn1 — Tue, 07 May 2019 16:39:29 GMT

Well this is confusing now. Virgin mobile chat says that the phone is already unlocked. I hope I can get this resolved.

Re: Why hasn't my SIM card activated

Anonymous — Tue, 07 May 2019 16:44:23 GMT

@Winn1 wrote:
Thank you. I don't understand how this message board thing works. My first time doing this ever. I thought I should repsond to you out of courtesy.

You're doing great. Welcome to Public Mobile.

If your phone is a Samsung then they can also get you an unlock code via chat.

Re: Why hasn't my SIM card activated

Winn1 — Tue, 07 May 2019 16:45:10 GMT

Now the Virgin mobile agent is saying that it is definitely unlocked in their system and they don't have an unlock code for it.

Re: Why hasn't my SIM card activated

geopublic — Tue, 07 May 2019 16:48:02 GMT

@Winn1 wrote:
Now the Virgin mobile agent is saying that it is definitely unlocked in their system and they don't have an unlock code for it.

@Winn1 What type of phone is it? Did you purchase it from ~~chatr~~ Virgin or somewhere else?

Re: Why hasn't my SIM card activated

Winn1 — Tue, 07 May 2019 16:47:06 GMT

Oh that sounds promising. Thank you. This has been a harrowing ordeal for this old girl.

Re: Why hasn't my SIM card activated

Winn1 — Tue, 07 May 2019 16:49:00 GMT

It is a Samsung A5 2017. Purchased from Superstore in Burnaby.

Re: Why hasn't my SIM card activated

geopublic — Tue, 07 May 2019 16:50:22 GMT

@Winn1 wrote:
It is a Samsung A5 2017. Purchased from Superstore in Burnaby.

If you goto the Samsung website and start a chat session they should be able to provide you with an unlock code.

Re: Why hasn't my SIM card activated

Winn1 — Tue, 07 May 2019 16:52:04 GMT

Perhaps the wording of the message I get when I first start the phone will provide some clarity..."SIM network unlock PIN" and a line to enter it and under that the button "Unlock" or "Dismiss"

Re: Why hasn't my SIM card activated

geopublic — Tue, 07 May 2019 16:58:01 GMT

@Winn1 wrote:
Perhaps the wording of the message I get when I first start the phone will provide some clarity..."SIM network unlock PIN" and a line to enter it and under that the button "Unlock" or "Dismiss"

@Winn1 That means the phone is locked. You need to provide the unlock code for it to be able to use the PM sim card.

Re: Why hasn't my SIM card activated

hycm53 — Tue, 07 May 2019 17:03:09 GMT

@Winn1 wrote:
It is a Samsung A5 2017. Purchased from Superstore in Burnaby.

Someone said although Samsung phone is unlocked, but when you put the first Sim card into it, then the phone will be locked to that carrier for your case that was Virgin Mobile, therefore you need contact Samsung to give you unlocked code.

Re: Why hasn't my SIM card activated

hycm53 — Tue, 07 May 2019 17:05:01 GMT

@Winn1 wrote:
Perhaps the wording of the message I get when I first start the phone will provide some clarity..."SIM network unlock PIN" and a line to enter it and under that the button "Unlock" or "Dismiss"

Did you try "Dismiss" button? After push "Dismiss" button what happened?

Re: Why hasn't my SIM card activated

Winn1 — Tue, 07 May 2019 17:22:18 GMT

Just curious people...is this a message board or a chat? Or a blog? I've never done this before. By the way, I am on chat with Samsung and the agent is generating a code for me now.