topic Re: setting up an accout in Get Support

setting up an accout

gloria13 — Wed, 05 Jan 2022 09:48:54 GMT

can I set up a new account if I don't have a self-serve account yet and not lose my phone number? I have sent messages to the moderator team about my account and have not received any responses

Re: setting up an accout

popping — Tue, 07 May 2019 15:38:08 GMT

@gloria13 wrote:
can I set up a new account if I don't have a self-serve account yet and not lose my phone number? I have sent messages to the moderator team about my account and have not received any responses

You can create a new account with new activation and port your number to PM.

Re: setting up an accout

geopublic — Tue, 07 May 2019 15:38:23 GMT

@gloria13 wrote:
can I set up a new account if I don't have a self-serve account yet and not lose my phone number? I have sent messages to the moderator team about my account and have not received any responses

@gloria13 Not sure I understand your question. If you activate a new PM sim card online part of the activation process is setting up an account. If you do the activation in store then you can setup the selfserve account at a later time.

Re: setting up an accout

will13am — Tue, 07 May 2019 15:38:49 GMT

@gloria13 , moderator team response time is longer than normal at the moment. They will get back to you at the earliest. Please remain patient.

Just to clarify, did got sign up with a retail partner and need to create an online account? The number you are concerned about losing, has it been ported to Public Mobile? Is it with a competing brand?

Re: setting up an accout

gloria13 — Tue, 07 May 2019 15:46:10 GMT

I have an account with PM. I replaced my phone but the sim card I have/had is not compatible so I purchased a new card. I was told I have to log into my account and register the new sim card but I don't have an online self-serve account. When I enter the phone number I get a message that I already have an account. I don't know the email address to log in with or the password.

Re: setting up an accout

hycm53 — Tue, 07 May 2019 15:54:15 GMT

@gloria13 wrote:
I have an account with PM. I replaced my phone but the sim card I have/had is not compatible so I purchased a new card. I was told I have to log into my account and register the new sim card but I don't have an online self-serve account. When I enter the phone number I get a message that I already have an account. I don't know the email address to log in with or the password.

If you can't create account, then you have to contact moderator team:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: setting up an accout

geopublic — Tue, 07 May 2019 15:58:19 GMT

@gloria13 wrote:
I have an account with PM. I replaced my phone but the sim card I have/had is not compatible so I purchased a new card. I was told I have to log into my account and register the new sim card but I don't have an online self-serve account. When I enter the phone number I get a message that I already have an account. I don't know the email address to log in with or the password.

@gloria13 Public Mobile sim are tri-punch meaning they are three in on cards as per this picture:

Say maybe you didn't need the new SIm card? If you account was setup at a store location you need to setup an account just click here for more info.

If you still can't setup your account click here to notify Public Mobile.

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

Hope this helps!

Note: Due to the high volume of requests please be patient, it might take a while to get a response.