topic Re: Cancelling my account in Get Support

Cancelling my account

barbaraberridge — Wed, 05 Jan 2022 09:48:30 GMT

Good morning,

My account number is ************, and I am looking to cancel my account including automatic withdrawl effective immediately

Barbara Berridge

Re: Cancelling my account

Cheetah24 — Sun, 20 May 2018 16:04:41 GMT

Hi there,

Sad to see you go. But for this you'll need to contact the moderators through a private message.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

Hope this helps. 🙂

UPDATE: Please see the below answer; my anser isn't accurate.

Re: Cancelling my account

mimmo — Sun, 20 May 2018 17:22:02 GMT

@barbaraberridge just remove autopayment. Your account will be active till your end date. Then 90 days after it will be closed for good, and your number will be gone (ability to be reassigned to someone else in the future).

Re: Cancelling my account

mimmo — Sun, 20 May 2018 16:03:02 GMT

@Cheetah24 mods can't really do anything. The account just needs to cycle through to become expired. And that's it.

Re: Cancelling my account

Cheetah24 — Sun, 20 May 2018 16:07:31 GMT

@mimmo: Thanks for pointing that out. Updated my answer 🙂

Re: Cancelling my account

mpcdesign — Sun, 20 May 2018 17:35:37 GMT

@barbaraberridge, make sure you remove the credit card itself. If no credit card on your account, they can't charge you. A safeguard I guess. Or maybe am just take precautions!

Re: Cancelling my account

Korth — Mon, 21 May 2018 03:37:19 GMT

@barbaraberridge

I'm guessing that if you're leaving PM then you're also a new customer for some other carrier. And you may wish to keep your existing phone number.

If so, then it is best to get your new carrier to do your Mobile Number Port. PM doesn't need to be involved (or even informed), but the MNP will be much less problematic (and quicker) if the phone number is still active on your old carrier (PM) at the time your new carrier processes the MNP request. A botched MNP can result in losing the phone number forever. I'd advise allowing for (paying for) a little overlap between your old/new services, maybe a few days or even a week, just to ensure that there's basically no risk of losing your phone number if there's any problems or delays.