topic Re: Data add-ons, but no data from phone plan in Get Support

Data add-ons, but no data from phone plan

dmannk — Wed, 05 Jan 2022 09:48:30 GMT

I have purchased 200 Mb of add-on data. However, it seems I have lost access to my original 1 Gb of data that comes with my plan, and would like to have it back.

I've attached a snapshot of my plan which mentions my 1 Gb of data and the 200 Mb add-on. I've also attached a snapshot of my usage, where only usage related to the add-on data is listed, as though I did not have access to my 1 Gb. How can I get my 1 Gb of data back? Thanks.

Re: Data add-ons, but no data from phone plan

Dunkman — Tue, 07 May 2019 03:00:07 GMT

@dmannk

Usually, if your regular plan data (ie. 1GB in your case) is not in My add ons section, that means that you used up the 1GB.

Re: Data add-ons, but no data from phone plan

hairbag1 — Tue, 07 May 2019 03:00:16 GMT

@dmannk wrote:
I have purchased 200 Mb of add-on data. However, it seems I have lost access to my original 1 Gb of data that comes with my plan, and would like to have it back.
I've attached a snapshot of my plan which mentions my 1 Gb of data and the 200 Mb add-on. I've also attached a snapshot of my usage, where only usage related to the add-on data is listed, as though I did not have access to my 1 Gb. How can I get my 1 Gb of data back? Thanks.

Looks like you've used up your 1 GB of data already.

Re: Data add-ons, but no data from phone plan

2013yg — Tue, 07 May 2019 03:15:25 GMT

you can check on data and add on usage. if those 1 gb is add on.

but if it s not add on you might have to talke to support chat

Re: Data add-ons, but no data from phone plan

wetcoaster — Tue, 07 May 2019 03:34:45 GMT

@2013yg wrote:
you can check on data and add on usage. if those 1 gb is add on.
but if it s not add on you might have to talke to support chat

@2013yg

Just FYI, @Dunkman and @hairbag1 are correct. It's a quirk in the system that once all data of a feature, be that as data included in your base plan or as a data add-on, is used up, it will disappear from the list on the overview page and the usage tab. Instead of "1024/1024MB" as one would expect. (same with minutes or texts if you are not on an unlimited plan or have LD minutes).

Every piece of information we have here indicates that the OP has used all their data.

Edited to add:

Also... using the word "chat" implies real time interaction with a customer service representative. This is not offered here. Any account related problems will need to be sorted out by the Moderator_Team, which have to be contacted by private message in this forum. Return time can be anywhere between 0.5 and 48hours, depending on their work load.

Re: Data add-ons, but no data from phone plan

dmannk — Sun, 12 May 2019 13:07:51 GMT

Thank you all for your answers. I guess jogging with YouTube videos is not the best idea.

Re: Data add-ons, but no data from phone plan

mojorising — Sun, 12 May 2019 14:00:58 GMT

@dmannk wrote:
Thank you all for your answers. I guess jogging with YouTube videos is not the best idea.

May you do or don't know this, but you tube has streaming settings as low as 144 kilo bytes that can help with hitting your data cap too soon.