topic Service disconnected because I can't pay $0 in Get Support

Service disconnected because I can't pay $0

Peekaboo — Wed, 05 Jan 2022 09:47:57 GMT

On April 13th. Public Mobile autobilled me. As is normal.

They then disconnected my phone.

I have a balance of $2.00. They demand I pay 0.00 to rectivate. It does not allow for payments of nothing.

Top up before Jul 12, 2019 or your account will be deactivated.
Current Balance: $2.00
Amount Due: $0.00

WHat the hell should I do?

Re: Service disconnected because I can't pay $0

hairbag1 — Mon, 06 May 2019 18:01:46 GMT

@Peekaboo wrote:

On April 13th. Public Mobile autobilled me. As is normal.
They then disconnected my phone.

I have a balance of $2.00. They demand I pay 0.00 to rectivate. It does not allow for payments of nothing.

Top up before Jul 12, 2019 or your account will be deactivated.
Current Balance: $2.00
Amount Due: $0.00

WHat the hell should I do?

Make sure there's sufficient funds in Available Funds to cover plan renewal.

Re: Service disconnected because I can't pay $0

geopublic — Mon, 06 May 2019 18:06:01 GMT

@Peekaboo wrote:

On April 13th. Public Mobile autobilled me. As is normal.
They then disconnected my phone.

I have a balance of $2.00. They demand I pay 0.00 to rectivate. It does not allow for payments of nothing.

Top up before Jul 12, 2019 or your account will be deactivated.
Current Balance: $2.00
Amount Due: $0.00

WHat the hell should I do?

@Peekaboo Try the Lost/Stolen trick. It acts like a soft reset to your account:

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone

Re: Service disconnected because I can't pay $0

Lieux — Mon, 06 May 2019 18:20:01 GMT

@Peekaboo wrote:

On April 13th. Public Mobile autobilled me. As is normal.
They then disconnected my phone.

I have a balance of $2.00. They demand I pay 0.00 to rectivate. It does not allow for payments of nothing.

Top up before Jul 12, 2019 or your account will be deactivated.
Current Balance: $2.00
Amount Due: $0.00

WHat the hell should I do?

What's in your self-serve account on the first page ACCOUNT ACTIVE or SUSPENDED?

Re: Service disconnected because I can't pay $0

Peekaboo — Mon, 06 May 2019 18:31:16 GMT

I tried it and it did not work.

Re: Service disconnected because I can't pay $0

Peekaboo — Mon, 06 May 2019 18:31:52 GMT

Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service.

Re: Service disconnected because I can't pay $0

geopublic — Mon, 06 May 2019 18:39:16 GMT

@Peekaboo wrote:
Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service.

@Peekaboo If your previous renewal was April 13 then you next renewal would be May 12. Sounds like the AutoPay did not go through and that is why your account got suspended. If you don't mind posting a screenshoot of you payment history minus the personal info of course for the last 6 months so that this can be verified. If this is the case then you need to make a onetime payment to re-activate your account.

Re: Service disconnected because I can't pay $0

Peekaboo — Mon, 06 May 2019 18:47:21 GMT

Looking at it it says there was credit card "charge back" of $8. Except my credit card statement says I was charged and I was never credited.

Re: Service disconnected because I can't pay $0

Peekaboo — Mon, 06 May 2019 18:51:08 GMT

Re: Service disconnected because I can't pay $0

geopublic — Mon, 06 May 2019 19:05:32 GMT

@Peekaboo wrote:

@Peekaboo You definetely got double charged on April 12. Your account balance should show $10.00. If you dial *611 from your phone what hapens? Normally what should have happened your account should be active and you should have a $10.00 credit your account funds.

Click here and make the moderators aware of this. Please include the screenshot as part of the message that should speed things up.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

Hope this helps!

Note: Due to the high volume of requests please be patient, it might take a while to get a response.

Edit: Try restarting your phone to see if it makes a difference.

Re: Service disconnected because I can't pay $0

Peekaboo — Mon, 06 May 2019 19:05:21 GMT

*611 it says I've been discontinued and wants a payment.

Re: Service disconnected because I can't pay $0

geopublic — Mon, 06 May 2019 19:06:24 GMT

@Peekaboo wrote:
*611 it says I've been discontinued and wants a payment.

@Peekaboo Your account is messed up.

Re: Service disconnected because I can't pay $0

Peekaboo — Mon, 06 May 2019 19:11:30 GMT

K I sent the private message. Hopefully it gets cleared up. Thanks.

Re: Service disconnected because I can't pay $0

geopublic — Mon, 06 May 2019 19:15:26 GMT

@Peekaboo wrote:
K I sent the private message. Hopefully it gets cleared up. Thanks.

@Peekaboo So have you been without phone service since April 13th? Hopefully the @CS_Agent will reply quickly to resolve this.