topic Re: New Sim Card Help in Get Support

New Sim Card Help

jblack86 — Wed, 05 Jan 2022 09:47:20 GMT

Hi,

I went to Walmart and they said they can't sell me a sim card unless I get a new activation. I don't want that because then my number would change (lost previous phone and sim). If I order it online with Public can I just put in the sim on my new phone and have my number stay the same?

Re: New Sim Card Help

Anonymous — Tue, 15 May 2018 21:03:48 GMT

@jblack86, There is no problem keeping your old number. Once you have your new SIM card, you simply log into your self service portal, and update your SIM card number into your account. Then you insert the SIM into your (new) phone, and your new phone now has your old number.

Re: New Sim Card Help

smp99 — Tue, 15 May 2018 21:07:11 GMT

WOW Mobile will sell you a sim without activation if that's easier.

Re: New Sim Card Help

will13am — Tue, 15 May 2018 21:09:45 GMT

@jblack86, I appreciate Walmart's desire to do activations and obtain whatever commission is associated with completing this step. Surely, customers who need a replacement SIM should be sold one and exempt from the activation requirement. @Brooke_C, please weigh in on this. Customer need clear information on the retail partnership with Walmart. If they only sell activated SIM cards, customers not needing/wanting a new account will need to seek alternatives for new SIM cards.