topic Re: trouble with data in Get Support

trouble with data

Anika0214_l — Wed, 05 Jan 2022 09:47:18 GMT

I recently transfered my number over to PublicMobile. my plan has data included and it isn't working, I've tried taking the SIM out and restarting my phone, and I've tried to change APN settings, nothing is working. and my phone plan already transfered over, so I've already payed for it.

Re: trouble with data

hycm53 — Mon, 06 May 2019 14:04:21 GMT

@Anika0214_l wrote:
I recently transfered my number over to PublicMobile. my plan has data included and it isn't working, I've tried taking the SIM out and restarting my phone, and I've tried to change APN settings, nothing is working. and my phone plan already transfered over, so I've already payed for it.

After changed APN, make sure PM is default mobile network and turn on mobile network.

Re: trouble with data

geopublic — Mon, 06 May 2019 14:08:16 GMT

@Anika0214_l wrote:
I recently transfered my number over to PublicMobile. my plan has data included and it isn't working, I've tried taking the SIM out and restarting my phone, and I've tried to change APN settings, nothing is working. and my phone plan already transfered over, so I've already payed for it.

@Anika0214_l Are you able to send/receive texts? Are you able to make receive calls? What type of phone do you have?

Re: trouble with data

Anonymous — Mon, 06 May 2019 14:40:08 GMT

@Anika0214_l wrote:
I recently transfered my number over to PublicMobile. my plan has data included and it isn't working, I've tried taking the SIM out and restarting my phone, and I've tried to change APN settings, nothing is working. and my phone plan already transfered over, so I've already payed for it.

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: trouble with data

Anika0214_l — Mon, 06 May 2019 16:16:49 GMT

I can send and receive texts.everything on my plan works except data. my phone is an Asus Zenfone 5

Re: trouble with data

Anonymous — Mon, 06 May 2019 16:22:05 GMT

@Anika0214_l wrote:
I can send and receive texts.everything on my plan works except data. my phone is an Asus Zenfone 5

Which exact sub-model?

Which OS version is it running?

Re: trouble with data

Anika0214_l — Mon, 06 May 2019 17:17:00 GMT

thank you