topic Re: I can't redeem my payment voucher in Get Support

I can't redeem my payment voucher

Andrew_p — Wed, 05 Jan 2022 09:47:01 GMT

hey, for some reason i can't redeem my payment voucher i got it from shoppers drug mart

Re: I can't redeem my payment voucher

NDesai — Tue, 15 May 2018 00:56:33 GMT

Vouchers not working is very rare. Are you sure you are entering the correct 12 digit code located on your receipt? Try using incognito/private browsing mode.

Re: I can't redeem my payment voucher

LEGO — Tue, 15 May 2018 01:14:33 GMT

@Andrew_p I read here somewhere that voucher contains two codes. I don’t recall, but you have to use one or another.

Re: I can't redeem my payment voucher

Andrew_p — Tue, 15 May 2018 01:16:01 GMT

do you know if its the Pin# or voucher #?

Re: I can't redeem my payment voucher

LEGO — Tue, 15 May 2018 01:21:40 GMT

Try entering just the PIN and not the voucher number. I think it's the PIN that needs to be entered in self-serve to apply the voucher; if you call *611 you would have to enter voucher number.

Re: I can't redeem my payment voucher

Andrew_p — Tue, 15 May 2018 01:26:21 GMT

Tried it but i got the following msg below

Unfortunately, Voucher #???????????? could not be added. Please verify the Voucher and try again.

Re: I can't redeem my payment voucher

LEGO — Tue, 15 May 2018 01:28:38 GMT

Take a photo of your voucher and send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number, and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: I can't redeem my payment voucher

wetcoaster — Tue, 15 May 2018 01:30:13 GMT

@LEGO wrote:
Try entering just the PIN and not the voucher number. I think it's the PIN that needs to be entered in self-serve to apply the voucher; if you call *611 you would have to enter voucher number.

I've never used *611 to apply a Public Mobile voucher, but this doesn't make any sense to me. For me it's always the PIN.

(This is from my corner store, I don't have a recent voucher from SDM, but you get the idea.)

Re: I can't redeem my payment voucher

Anonymous — Tue, 15 May 2018 01:34:43 GMT

@Andrew_p, I remember someone else reporting a few weeks ago that their voucher also didn't work initially. It eventually worked, perhaps 24 hours later. At the time, I think that someone had said some systems (retailers) vouchers take a while to be activated. not sure if this is your problem.

Re: I can't redeem my payment voucher

GreatCanadian — Tue, 15 May 2018 01:35:54 GMT

I buy my vouchers at Canadian Tire, and they look NOTHING like that. And they have a number that's labeled "Redemption Code", and that's the number I use.

Re: I can't redeem my payment voucher

wetcoaster — Tue, 15 May 2018 01:37:25 GMT

@Andrew_p wrote:
Tried it but i got the following msg below

Unfortunately, Voucher #???????????? could not be added. Please verify the Voucher and try again.

How long ago did you buy the voucher? There was a thread recently from someone who bought a voucher from Canadian Tire with a note on it along the lines "will be activated within 24hours" (I think?). They ended up asking a moderator about it, as @LEGO has suggested above, and were finally able to add the vouchers way after the indicated activation time.

Sounds like a weird / stupid thing for retailers to do, if that is really what is happening... I hope SDM isn't doing the same?

Re: I can't redeem my payment voucher

Andrew_p — Tue, 15 May 2018 01:37:52 GMT

since i did get it 2 hours ago ill try it again tomorrow and if its still giving me problems ill just msg the moderator.

Re: I can't redeem my payment voucher

GreatCanadian — Tue, 15 May 2018 01:45:11 GMT

FYI, I've purchased about 10 vouchers and once I enter the code the funds have been available immediately. I've never had a single issue.

Re: I can't redeem my payment voucher

wetcoaster — Tue, 15 May 2018 01:46:47 GMT

@GreatCanadian wrote:
I buy my vouchers at Canadian Tire, and they look NOTHING like that. And they have a number that's labeled "Redemption Code", and that's the number I use.

GC

I tried to help and clearly mentioned that this is from my local corner store - no need to shoot me down just because it's different from what you are used to, is there?

As far as I know (it's been a while since I had those side by side...) The once from Shoppers Drug Mart (which the op has bought, I think?) are also quite different from the ones from Canadian Tire.

Re: I can't redeem my payment voucher

GreatCanadian — Tue, 15 May 2018 01:54:10 GMT

Hey dude not shooting you down at all. It's obvious that yours isn't working for some reason. I just wanted to let you know that I don't think you should be having issues. The fact that you are makes me think the issue is with the voucher, not you !! I don't think waiting to see if it will go through will work. I'd contact the mods right now.

Re: I can't redeem my payment voucher

LEGO — Tue, 15 May 2018 01:55:48 GMT

@Andrew_p I have found the post I was talking about, regarding PIN vs. Voucher number: click here

Re: I can't redeem my payment voucher

GreatCanadian — Tue, 15 May 2018 01:55:55 GMT

Also my reply was to @Andrew_p to let him know there shouldn't be an issue. I wasn't responding to you.

Re: I can't redeem my payment voucher

Andrew_p — Tue, 15 May 2018 01:56:29 GMT

ive contacted the mods as well but nothing as of yet, hopfully this gets resolved quick

Re: I can't redeem my payment voucher

GreatCanadian — Tue, 15 May 2018 01:59:52 GMT

@Andrew_p good luck with it and please post the outcome. I'd be interested to find out what the issue is.

Re: I can't redeem my payment voucher

Andrew_p — Tue, 15 May 2018 02:02:31 GMT

will do, pretty frustrating that my account is gonna be suspended at 2am cause theres no payment