topic Re: Where is my phone number? in Get Support

Where is my phone number?

BAL — Wed, 05 Jan 2022 09:46:57 GMT

Hi, I never use my PM phone number because I am using mostly Fongo. Where can I find my PM number? It should be in my account information but it is not there. Could you give me information where I can find it? Also, the support asks me for my PIN but again, I don't know where it is located. Help please.

Re: Where is my phone number?

Luddite — Mon, 14 May 2018 20:38:12 GMT

Re: Where is my phone number?

will13am — Mon, 14 May 2018 20:38:28 GMT

The phone number can be obtained by looking at the settings, about phone, status, SIM status tab. As for account PIN, that is a number selected during the activation process. It is something the customer needs to remember or record somewhere for furture retrieval. It is not available through any other means.

Re: Where is my phone number?

computergeek541 — Mon, 14 May 2018 20:39:18 GMT

@BAL wrote:
Hi, I never use my PM phone number because I am using mostly Fongo. Where can I find my PM number? It should be in my account information but it is not there. Could you give me information where I can find it? Also, the support asks me for my PIN but again, I don't know where it is located. Help please.

Your PIN number would have been chosen by you at the time of activation. The activation server asks you to choose one when you are setting up your account. Unfortunately, you won't be able to find it listed anywhere.

To find your phone number, I would log back into your self-serve account. I know you've tried to find it but it should it should be shown on the screen if you click on "Plan details".

Re: Where is my phone number?

bryclops — Mon, 14 May 2018 22:59:21 GMT

You can always try phoning a different phone to see what number appears.

Re: Where is my phone number?

BAL — Mon, 14 May 2018 23:03:40 GMT

I don't have a voice plan, only a data plan with Fongo. So, if somebody call me with my PM number, it won't work. But, I have retrieve my PM number with the advices of other members. Thank you for your suggestion but I got it.

Re: Where is my phone number?

CS_Agent — Tue, 15 May 2018 00:07:00 GMT

Hello BAL,

Thank you for reaching out to us.

In order to better assist you, please send us a private message.

Cheers

Abdoulaye