topic Messages not working in Get Support

Messages not working

Cynthia1 — Wed, 05 Jan 2022 09:46:54 GMT

just got the account think I gave the wrong pin when I transfered my account! How do I fix this issue I need my.messages to work

Re: Messages not working

will13am — Sun, 05 May 2019 23:11:59 GMT

@Cynthia1 , failed number ports can only be resubmitted by the moderator team. I suggest contacting them and having them resubmit your port. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Messages not working

geopublic — Mon, 06 May 2019 03:56:47 GMT

@Cynthia1 wrote:
just got the account think I gave the wrong pin when I transfered my account! How do I fix this issue I need my.messages to work

@Cynthia1 While waiting for the moderator to respond you can continue to use your old SIM card for messages and making calls. Once the old SIM stops working it means that the port to PM is complete.

Re: Messages not working

Cynthia1 — Mon, 06 May 2019 12:55:28 GMT

I switched to you when my plan was renewing so I don't have a sim that I can text with or anything with please fix this asap if you can't just please give me a number and get this phone working

Re: Messages not working

Cynthia1 — Mon, 06 May 2019 12:55:51 GMT

I switched to you when my plan was renewing so I don't have a sim that I can text with or anything with please fix this asap if you can't just please give me a number and get this phone working and they still haven't messaged me back

Re: Messages not working

geopublic — Mon, 06 May 2019 13:02:48 GMT

@Cynthia1 wrote:
I switched to you when my plan was renewing so I don't have a sim that I can text with or anything with please fix this asap if you can't just please give me a number and get this phone working and they still haven't messaged me back

@Cynthia1 Are you saying that your account with the previous provider has been de-activated? In order to be able to move your number from your previous provider to Public Mobile your account with your previous provider must be active. If that's not the case and you don't mind using a new number you can select one by using selfserve

and select the change number option.