topic Re: deactivated phone in Get Support

deactivated phone

mansi — Wed, 05 Jan 2022 09:46:39 GMT

Hi,

my phone got deactivated .it is all paid, I just did not use it for 2 months.

when I deal *611 customer service it says to reactivate I need to top up. but there is 0 $ to top us as it's paid.

how do I reactivate it then?

Thank you

Re: deactivated phone

Anonymous — Sun, 05 May 2019 16:36:42 GMT

@mansi wrote:
Hi,
my phone got deactivated .it is all paid, I just did not use it for 2 months.
when I deal *611 customer service it says to reactivate I need to top up. but there is 0 $ to top us as it's paid.
how do I reactivate it then?
Thank you

Are you able to log in to your self-serve?

If so, maybe you could post a screen snip of your overview page. Blank out personal info of course.

Re: deactivated phone

geopublic — Sun, 05 May 2019 16:40:45 GMT

@mansi wrote:
Hi,
my phone got deactivated .it is all paid, I just did not use it for 2 months.
when I deal *611 customer service it says to reactivate I need to top up. but there is 0 $ to top us as it's paid.
how do I reactivate it then?
Thank you

@mansi Are you on a 90 day or 30 day plan? Are you on AutoPay?

Re: deactivated phone

Jackhyf63 — Sun, 05 May 2019 20:55:19 GMT

What does self serve overview say?

Try the lost stolen trick via selfserve.

Re: deactivated phone

cavemantoronto — Mon, 06 May 2019 03:43:15 GMT

@mansi wrote:
Hi,
my phone got deactivated .it is all paid, I just did not use it for 2 months.
when I deal *611 customer service it says to reactivate I need to top up. but there is 0 $ to top us as it's paid.
how do I reactivate it then?
Thank you

If the lost/stolen trick doesn't work, try paying another $1. If it says plan is active, restart phone. If none works, time to contact mods. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437