topic Re: No Service in Get Support

No Service

gateschr — Wed, 05 Jan 2022 09:46:15 GMT

I activated my SIM today, but when I put the SIM in the phone, I have no service.

Re: No Service

will13am — Sun, 05 May 2019 00:53:05 GMT

@gateschr , are you able to check the self serve to see if the account is active?

Re: No Service

gateschr — Sun, 05 May 2019 01:49:33 GMT

No, because I am unable to receive a text to set-up my self service.

Re: No Service

hairbag1 — Sun, 05 May 2019 01:52:13 GMT

@gateschr wrote:
No, because I am unable to receive a text to set-up my self service.

Do you get any message from your phone when you try putting in the Public Mobile sim card ?

Re: No Service

gateschr — Sun, 05 May 2019 02:06:48 GMT

I don't get any error message when I put the SIM card in the phone.

Re: No Service

Triguy — Sun, 05 May 2019 02:21:46 GMT

Make sure your phone is unlocked.

Check your IMEI#.

https://www.publicmobile.ca/en/bc/get-started

Also check compatibility at https://willmyphonework.net

Re: No Service

kisska50 — Sun, 05 May 2019 02:22:56 GMT

insert your PM SIM into the phone, in the phone settings- make sure the SIM is ON, reset the phone completely. Go to the PM website and create your account as they ask, after everyhting should work

Re: No Service

gateschr — Sun, 05 May 2019 10:17:44 GMT

I checked the IMEI and got this message:
Your device should work on our Network.
Your device has not been reported as lost or stolen.

When checking for compatability, my phone the LG-p500h is not listed.

Re: No Service

Anonymous — Sun, 05 May 2019 16:00:06 GMT

@gateschr wrote:
I checked the IMEI and got this message:
Your device should work on our Network.
Your device has not been reported as lost or stolen.

When checking for compatability, my phone the LG-p500h is not listed.

I used to have that phone. It works here (3G only maybe? iirc). LG phones may need a full factory reset.

Re: No Service

computergeek541 — Sun, 05 May 2019 22:11:39 GMT

@gateschr wrote:
I checked the IMEI and got this message:
Your device should work on our Network.
Your device has not been reported as lost or stolen.

When checking for compatability, my phone the LG-p500h is not listed.

The p500h, while made a number of years ago, is compatible.