topic Re: No network in Get Support

No network

sciuritiddu — Wed, 05 Jan 2022 09:46:14 GMT

My sim doesn't log on at public mobile network. I managed to enter my selfcare, where the sim is showed as active, just because the sim log on USA network(tmobile)!!

So, as long as I am in canada, I can't use my sim!!!!!!

Re: No network

Anonymous — Sun, 13 May 2018 15:18:11 GMT

@sciuritiddu, did you try restarting your phone?

Re: No network

sciuritiddu — Sun, 13 May 2018 17:11:40 GMT

@Anonymous wrote:
@sciuritiddu, did you try restarting your phone?

Of course.I have also tryed with another phone and checked compatibility on public mobile website.

Re: No network

mimmo — Sun, 13 May 2018 18:04:26 GMT

What phone are you using? Have you tried manually selecting the network?

Re: No network

sciuritiddu — Sun, 13 May 2018 18:21:51 GMT

I have tried with a windows phone and an asus zenfone 5. Public mobile network it's not showed even if I try to choose network manually

Re: No network

stonechucker — Sun, 13 May 2018 19:07:07 GMT

@sciuritiddu Are you a US resident, trying to use your phone in Canada? Is your phone unlocked from your carrier?

Re: No network

sciuritiddu — Sun, 13 May 2018 19:52:00 GMT

Phone is unlocked, I'm not a Usa resident

Re: No network

Luddite — Sun, 13 May 2018 21:36:59 GMT

@sciuritiddu I'm confused by this thread; not sure what your reference to USA has to do with your difficulty. If you have activated a Public Mobile SIM and cannot receive service on an unlocked compatible phone, it would seem the activation failed.

Click this: message to moderators to send a private message to the moderator team with your SIM number, account email address, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET). Response is generally within few hours, but may take 24.

No network usually means you have inserted an unactivated SIM.

Re: No network

sciuritiddu — Mon, 14 May 2018 00:43:29 GMT

While I'm in Canada= no network, so no call/data

While I'm close to Usa border= t-mobile network, so I can make/receive call/sms

Re: No network

Anonymous — Mon, 14 May 2018 00:49:30 GMT

So you have a US roaming package right now? That is the only way you would be able to call and send texts using a connection to T-Mobile.

Re: No network

sciuritiddu — Mon, 14 May 2018 01:34:18 GMT

no, I just used the connection to receive sms, and so be able to gain access to my selfcare page.

Re: No network

Anonymous — Mon, 14 May 2018 01:39:02 GMT

@sciuritiddu, perhaps you should contact the moderator team (as recommended by @Luddite), and ask them to take a look at your account setup. Perhaps there is something wrong on their end.

Re: No network

Korth — Mon, 14 May 2018 02:54:53 GMT

@sciuritiddu

There's apparently multiple variants of the ASUS Zenfone 5. At least one is meant for EMEA and has radio hardware incompatible with North American networks.

https://www.gsmarena.com/asus_zenfone_5_ze620kl-9061.php

https://apn-canada.gishan.net/settings/854_3_telus_mobility_apn_settings_for_asus_zenfone_5.php

You can try this approach.

http://www.hardreset.info/devices/asus/asus-zenfone-5-lite/reset-network-settings/

https://www.verizonwireless.com/support/knowledge-base-214589/