topic Re: Change in plan in Get Support

Change in plan

elsiep — Wed, 05 Jan 2022 09:46:03 GMT

I tried to change my plan to the 30 doller one with 500 mb and unlimited Canada wide talk and international texting and message with the voice mail it says it did it on the 23 of April but I don't know if it really did is there a way customer support can check that out cause it looks like I am paying more

Re: Change in plan

Anonymous — Sat, 04 May 2019 20:46:29 GMT

@elsiep - When you log into your self serve portal and check your current plan, what does it say? Also, if you post a screenshot of your payment history (removing anything personal), someone here can help descramble it for you.

Re: Change in plan

Alex888 — Sat, 04 May 2019 20:50:54 GMT

@elsiep Are you referring to the charges on your credit card? Those charges include the tax, which is not included in the total cost of the plan.

Re: Change in plan

elsiep — Sat, 04 May 2019 21:59:50 GMT

It says it was the 30 doller plan on the 23 of April when I checked 3 days ago then there was a 38 doller charge then a 10 one and on April 8 it says the 30 doller one then it says something about system error

Re: Change in plan

elsiep — Sat, 04 May 2019 22:03:24 GMT

It says 45 doller plan but I changed it and then it says on Apr 3rd it is 30 one

Re: Change in plan

elsiep — Sat, 04 May 2019 22:05:20 GMT

No in my plan I was trying to change it but it change on the billing part but on the overview it says 45 plan

Re: Change in plan

elsiep — Sat, 04 May 2019 22:07:36 GMT

But on the overview it still says the 45 plan

Re: Change in plan

hycm53 — Sat, 04 May 2019 23:17:25 GMT

@elsiep wrote:
I tried to change my plan to the 30 doller one with 500 mb and unlimited Canada wide talk and international texting and message with the voice mail it says it did it on the 23 of April but I don't know if it really did is there a way customer support can check that out cause it looks like I am paying more

Re: Change in plan

elsiep — Sat, 04 May 2019 23:54:18 GMT

It says 45 but not the 30 is no longer there so I put it to the 35 but I press the button and nothing happened like it is making me so mad why all this why couldn't they keep customer service number would of been better I am getting so up set with this it driving me nuts

Re: Change in plan

elsiep — Sun, 05 May 2019 00:57:27 GMT

Nothing has changed