topic Double Charged (System Issue)? in Get Support

Double Charged (System Issue)?

dutchboy — Wed, 05 Jan 2022 09:45:56 GMT

I recently changed my plan at the begining of April (500 MB to 1GB data, same $30/month price) , and it seems I was charged twice 30 dolllars with one of the charges labelled "system issue". Also it seems my rewards are no longer being applied. How can i resolve this?

Re: Double Charged (System Issue)?

Anonymous — Sat, 04 May 2019 18:47:17 GMT

@dutchboy wrote:
I recently changed my plan at the begining of April (500 MB to 1GB data, same $30/month price) , and it seems I was charged twice 30 dolllars with one of the charges labelled "system issue". Also it seems my rewards are no longer being applied. How can i resolve this?

That's a credit for a double charge. You'll need to contact the mods for the rewards being missed.

Re: Double Charged (System Issue)?

Lieux — Sat, 04 May 2019 19:22:26 GMT

@dutchboy You can write a message to the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and ask them for help. Waiting time is few hours to 2 days be patient.