topic Re: Overcharge in Get Support

Overcharge

Arman — Wed, 05 Jan 2022 09:45:54 GMT

My account overcharged twice.

How do I get the credit back

Re: Overcharge

Anonymous — Sat, 04 May 2019 18:02:15 GMT

@Arman wrote:
My account overcharged twice.
How do I get the credit back

If you're not tight on money then if the "overcharge" is there in your Available Funds then it'll be ready for your next renewal. Renewals always take from Available Funds first before going to autopay (if set up).

Re: Overcharge

geopublic — Sat, 04 May 2019 18:02:46 GMT

@Arman wrote:
My account overcharged twice.
How do I get the credit back

@Arman If you Dial *611 is there a balance in your account? If not you need to contact the Moderator_Team by sending the a message using the envelope icon on this page.

Re: Overcharge

will13am — Sat, 04 May 2019 18:03:03 GMT

@Arman , usually customers go for account credits when over charged. Getting a refund takes a long time and if you are staying, account funds can pay for future service. To correct billing errors, you need to contact the moderator team. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.