topic Re: How to reach @moderator_team in Get Support

How to reach @moderator_team

kale7 — Wed, 05 Jan 2022 09:45:51 GMT

Somebody stole my phone today Police asked me for serial number? How can I write to Moderator and ask this number?

Thank you

Re: How to reach @moderator_team

srlawren — Sat, 12 May 2018 00:15:23 GMT

@kale7 sorry for loss of your phone. Here's how to reach them:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages

Re: How to reach @moderator_team

kale7 — Sat, 12 May 2018 00:17:48 GMT

Thank you a lot!

Re: How to reach @moderator_team

srlawren — Sat, 12 May 2018 00:27:30 GMT

@kale7 no problem. If you happen to have your original box that your phone came in, your serial number and IMEI(s) should be printed on a label on the bottom, back, or side of the box as well.

Re: How to reach @moderator_team

kale7 — Sat, 12 May 2018 00:31:03 GMT

Oh, thank you so much. I have a box and found the number. Thank you

Have a lovely weekend!

Re: How to reach @moderator_team

srlawren — Sat, 12 May 2018 00:35:38 GMT

@kale7 wrote:
Oh, thank you so much. I have a box and found the number. Thank you
Have a lovely weekend!

@kale7 oh that's great! Cheers!

Re: How to reach @moderator_team

Korth — Sat, 12 May 2018 03:59:06 GMT

@kale7

You can login to Self-Serve and click "Suspend Service" on the Lost/Stolen Phone page.

Not sure if you actually need to do this, lol. Or how much of a hassle it might be to "Unsuspend Service" afterwards. But PM gives you the option if you need it.

Your lost/stolen phone will be much easier for you (or for the police) to locate if GPS hardware, Find My iPhone, Find My Device (Google Device Manager), or xfi Locator happens to be activated. Cellular or WiFi radiolocation can also find it (whenever it's powered on and whenever it's used) ... assuming the authorities are actively looking for it.

Re: How to reach @moderator_team

kale7 — Sat, 12 May 2018 14:58:54 GMT

Thanks for everybody, nice Community!

I found my phone. The thiefs threw it and one nice woman found. I want to prevent you: when you are using your phone, do not give your lighter when somebody asks, before hiding your phone. Police said they adore this trick. And write down the serial number of your phone, It is on the behind of it or on the side of the original box - police need this number. And have a copy of all your contacts and information. I was lucky, but if not, I would lose a very precious info and memories.

Sunny weekend!

Re: How to reach @moderator_team

srlawren — Mon, 14 May 2018 15:39:43 GMT

Thanks for the follow up, @kale7.

I'm not sure if you use an iPhone or an Android phone, but both have services where you can have your contacts sync automatically (to your Apple iCloud/me.com account, or your Google gmail.com account) and I definitely recommend you use those. You can also sync Photos and Vidoes (to iCloud/Google Photos) automatically--you may want to set those to only sync when connected to a Wi-Fi network so you don't eat up a lot of mobile data syncing your photos.

Re: How to reach @moderator_team

hang2 — Wed, 20 Mar 2019 22:25:21 GMT

@CS_Agent I have sent you a message 2 days ago in one account and I just sent you another message in this account. How long does it take before a moderator answer your question?

I signed up on Sunday and I am able to sign into my account and everything looks to be in order. However, my phone number is not activated. I keep getting unregistered sim error message. I bought this SIM card at Walmart. I have try a lot of suggestions from other posts and still see the same errors, delete APN, create new APN. Clean SIM before insert, try different phones, try setting speed to 3G.

@CS_Agentplease reply back. Need help!!!

Re: How to reach @moderator_team

Lieux — Wed, 20 Mar 2019 22:36:07 GMT

@hang2 a écrit :
@CS_Agent I have sent you a message 2 days ago in one account and I just sent you another message in this account. How long does it take before a moderator answer your question?

I signed up on Sunday and I am able to sign into my account and everything looks to be in order. However, my phone number is not activated. I keep getting unregistered sim error message. I bought this SIM card at Walmart. I have try a lot of suggestions from other posts and still see the same errors, delete APN, create new APN. Clean SIM before insert, try different phones, try setting speed to 3G.

@CS_Agentplease reply back. Need help!!!

Here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 it's faster to sent them a private message. Waiting time is few hours to 2 days..

Re: How to reach @moderator_team

hairbag1 — Wed, 20 Mar 2019 22:37:07 GMT

@hang2;

you should start a new thread for this. The one you are using is an old one from last year. You'll get more eyes looking at it if you start a new thread.

Is the phone a new phone or did you bring it from previous cell provider ? If you brought it over from somewhere else, it could be still locked to that provider.

Alternative is to send a message to moderator for their help. Good luck and welcome to PM.

Re: How to reach @moderator_team

hang2 — Wed, 20 Mar 2019 23:00:43 GMT

I want to but don't see an option anywhere. I even ask Simon the bot, but he keeps telling me to look at other post. He doesn't show you how.

Re: How to reach @moderator_team

Anonymous — Wed, 20 Mar 2019 23:01:25 GMT

@hang2 wrote:
I want to but don't see an option anywhere. I even ask Simon the bot, but he keeps telling me to look at other post. He doesn't show you how.

It's not important. You're here now.

Are you able to answer any of the questions so people can help you?

Re: How to reach @moderator_team

hang2 — Wed, 20 Mar 2019 23:04:33 GMT

@Lieux I did PM the mod 2 days ago and I just did again earlier this evening. I didn't get anywhere with PMing them. That's why I am trying my luck here.

Re: How to reach @moderator_team

hang2 — Wed, 20 Mar 2019 23:12:27 GMT

Yep, so the number is from koodo. The number was still active two days ago and I try today, it is not active anymore. I assume the porting has been done by PM side? Basically, when I call the number now, it said it is not in service.

Re: How to reach @moderator_team

Lieux — Thu, 21 Mar 2019 01:22:30 GMT

@hang2 a écrit :
Yep, so the number is from koodo. The number was still active two days ago and I try today, it is not active anymore. I assume the porting has been done by PM side? Basically, when I call the number now, it said it is not in service.

Unfortunately nothing to do else... patience now...

Re: How to reach @moderator_team

hairbag1 — Thu, 21 Mar 2019 02:29:54 GMT

@hang2 wrote:
Yep, so the number is from koodo. The number was still active two days ago and I try today, it is not active anymore. I assume the porting has been done by PM side? Basically, when I call the number now, it said it is not in service.

While you're waiting for a reply from a moderator...try cycling the phone off/on every once in a while. Regardless, the moderator will be able to assist in getting your phone service active. Welcome to Public Mobile.

Re: How to reach @moderator_team

hang2 — Thu, 21 Mar 2019 15:47:12 GMT

Thanks all for the help. Mod got support team involved and problem is now solved!

Cheers,

Re: How to reach @moderator_team

Lieux — Thu, 21 Mar 2019 16:13:31 GMT

@hang2 wrote:
Thanks all for the help. Mod got support team involved and problem is now solved!

Cheers,

Did you keep your number from Koodo? Welcome to public mobile!