topic Re: How to download photos from text messages? in Get Support

How to download photos from text messages?

elhota — Wed, 05 Jan 2022 09:45:45 GMT

My phone is a Samsung Galaxy Ace II x (GT-S7560M). I am on the $15/month plan and was previously with Virgin. I have never been able to download and view pictures that have been sent to me via text message. All I get is a text message with a 'Download' button to press. When I press the 'Download' button, there is a status bar and and it says 'Downloading'. But it never is able to complete the download. I've tried to download with the wifi on and also with the Data on. Both don't work. Is there something that I need to do with my phone's setting? How do I get this to work?

Re: How to download photos from text messages?

Anonymous — Sat, 04 May 2019 14:25:31 GMT

@elhota

Which OS version is the phone running?

Edit: Is this phone currently working for voice? Non-picture texting?

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: How to download photos from text messages?

geopublic — Sat, 04 May 2019 14:38:59 GMT

@elhota wrote:
My phone is a Samsung Galaxy Ace II x (GT-S7560M). I am on the $15/month plan and was previously with Virgin. I have never been able to download and view pictures that have been sent to me via text message. All I get is a text message with a 'Download' button to press. When I press the 'Download' button, there is a status bar and and it says 'Downloading'. But it never is able to complete the download. I've tried to download with the wifi on and also with the Data on. Both don't work. Is there something that I need to do with my phone's setting? How do I get this to work?

@elhota Maybe the picture gets downloaded on your phone and it's just a matter of locating the download folder Does the phone have a file explorer type app that you can launch?

Re: How to download photos from text messages?

porcupine — Sat, 04 May 2019 15:21:28 GMT

Re: How to download photos from text messages?

elhota — Sat, 04 May 2019 15:47:52 GMT

The phone is working for voice and non picture texting. The OS is Android 4.0.4

Re: How to download photos from text messages?

elhota — Sat, 04 May 2019 15:50:35 GMT

When I try to download there is a message that says 'Currently unable to download. Please try later'

Re: How to download photos from text messages?

Anonymous — Sat, 04 May 2019 15:51:25 GMT

@elhota wrote:
The phone is working for voice and non picture texting. The OS is Android 4.0.4

So how about the couple ideas you've had so far? I suspect APN. But others have added some ideas.

Does internet browsing work?

Re: How to download photos from text messages?

geopublic — Sat, 04 May 2019 15:51:55 GMT

@elhota wrote:
The phone is working for voice and non picture texting. The OS is Android 4.0.4

@elhota In order to receive picture texting you need to turn data on and setup the APN with the values provided by @Anonymous above.

Re: How to download photos from text messages?

jimbobs — Sat, 04 May 2019 21:17:29 GMT

@geopublic wrote:
@elhota wrote:
The phone is working for voice and non picture texting. The OS is Android 4.0.4
@elhota In order to receive picture texting you need to turn data on and setup the APN with the values provided by @Anonymous above.

These are not text (SMS) messages. They are MMS (Multimedia Messaging Service) messages and to receive them correctly, you need data switched on even though you don't use or need data service.

Re: How to download photos from text messages?

elhota — Sun, 05 May 2019 14:59:02 GMT

I tried entering those apn settings and it still doesn't work. I also am not able to access the Internet with data turned on. I can only access the Internet with wifi.

Re: How to download photos from text messages?

Dunkman — Sun, 05 May 2019 15:09:35 GMT

@elhota

Maybe double check the APN settings. Needs to be exactly as shown, including upper and lower caps.

Could also try network reset. As last resort, you could also try factory reset (make sure to back up any important information)

Re: How to download photos from text messages?

Tony8 — Sun, 05 May 2019 15:23:21 GMT

Hi, First verify Data is on, with Wifi Off you should see "LTE" or "4G"or "3G" beside the signal bars on top of your phone.

Second, you may need to erase all the APN listed, select "default settings" , and manually re-enter the APN settings.

I hope it works .

Re: How to download photos from text messages?

Anonymous — Sun, 05 May 2019 15:55:37 GMT

@elhota wrote:
I tried entering those apn settings and it still doesn't work. I also am not able to access the Internet with data turned on. I can only access the Internet with wifi.

Even more leaning towards APN.

I have seen reports of people not including the /mb in the aliasredirect line.

I have seen port 8799 after the 74. etc IP address.

I have seen several variations in the APN Type line.

Are you able to select a 3G (HSPA, WCDMA) kind of network as well?

Maybe you could screen-cap and post the APN screens.

I've seen what Tony8 said work too.

I still question the phone itself but you say it works for voice and text so I guess some references have it wrong.

Re: How to download photos from text messages?

elhota — Sun, 05 May 2019 19:23:29 GMT

I turned the data on but there is no indicator for 3G, 4G, or LTE at the top of my screen. How do you erase all the APN listed? There were 2 originally listed (both Telus). I modified one to the settings as recommended in this thread. It doesn't seem to allow me to add or delete the APNs. Also as soon as I modified one, the radio button to select that one doesn't exist anymore. And then when I selected the radio button for the other one (Telus), I can no longer deselect it. So the radio button for that one is always on now.

Re: How to download photos from text messages?

Anonymous — Sun, 05 May 2019 19:50:09 GMT

@elhota wrote:
I turned the data on but there is no indicator for 3G, 4G, or LTE at the top of my screen. How do you erase all the APN listed? There were 2 originally listed (both Telus). I modified one to the settings as recommended in this thread. It doesn't seem to allow me to add or delete the APNs. Also as soon as I modified one, the radio button to select that one doesn't exist anymore. And then when I selected the radio button for the other one (Telus), I can no longer deselect it. So the radio button for that one is always on now.

I no longer have the Android 4 phone I had. I recall there being a preferred network or something under settings somewhere. That's where the 3G and other variants should be able to be scanned for and chosen.

When you touch the 3 dots (if you have those in the upper right corner), is there not a delete option?

Re: How to download photos from text messages?

geopublic — Sun, 05 May 2019 19:57:26 GMT

@elhota wrote:
I turned the data on but there is no indicator for 3G, 4G, or LTE at the top of my screen. How do you erase all the APN listed? There were 2 originally listed (both Telus). I modified one to the settings as recommended in this thread. It doesn't seem to allow me to add or delete the APNs. Also as soon as I modified one, the radio button to select that one doesn't exist anymore. And then when I selected the radio button for the other one (Telus), I can no longer deselect it. So the radio button for that one is always on now.

@elhota Click here the link shows you step by step on how to add an APN. Hopefully it works for you.

Re: How to download photos from text messages?

Anonymous — Sun, 05 May 2019 20:17:13 GMT

@geopublic hits it out of the park again!

@elhota and see step 6 for finding 3G 4G etc here.

That site has more too.

There's a possibility that you have a slightly different variation of model.

Re: How to download photos from text messages?

wetcoaster — Sun, 05 May 2019 20:42:44 GMT

One more thing to throw in here: Depending on the messaging app, its last update and its settings you might need to turn off WiFi / force the phone to a data connection to receive MMS.

When I had that problem ages ago (not a Samsung phone, though) I switched from the stock messaging app to Android Messages which solved the problem.

Re: How to download photos from text messages?

elhota — Mon, 06 May 2019 02:17:56 GMT

I followed the instructions in the link and reset to the default APN. and then I added the APN details as recommended. After I saved it the new APN that I added still does not have the radio button. So even though it shows the new APN, the phone is not allowing me to select it.

Re: How to download photos from text messages?

geopublic — Mon, 06 May 2019 13:26:38 GMT

@elhota wrote:
I followed the instructions in the link and reset to the default APN. and then I added the APN details as recommended. After I saved it the new APN that I added still does not have the radio button. So even though it shows the new APN, the phone is not allowing me to select it.

@elhota DId you restart your phone after the change? Did you also turn off WiFi to see if 3G or 4G shows up on your notfication bar?