topic Re: Mod no response to PM? in Get Support

Mod no response to PM?

kav2001c — Wed, 05 Jan 2022 09:45:42 GMT

So is there any particular widespread outage again?

I emailed Mods on Thursday and no response yet, not even a "validate your account" request

System is down tomorrow (5th) and renewal is soon (10th) so trying to get fixed before hand

Re: Mod no response to PM?

SD08 — Sat, 04 May 2019 06:38:25 GMT

As Alan acknowledged here, there were issues affecting service to customers recently, which has of course affected moderator response times:

https://productioncommunity.publicmobile.ca/t5/Announcements/Important-Service-Update/m-p/363962

Re: Mod no response to PM?

Alex888 — Sat, 04 May 2019 06:55:27 GMT

@kav2001c Normal moderators response time is a few minutes to 2 days. With the current system issues some have had responses take up to 5 days

Re: Mod no response to PM?

will13am — Sat, 04 May 2019 13:27:33 GMT

Perhaps the moderator workload could have been lessened if there was timely notification to customers on what to do for issues that affect a number of customers and that are being dealt with in bulk.