topic Re: Still getting billed even through I ported out from Public Mobile in Dec 2017 in Get Support

Still getting billed even through I ported out from Public Mobile in Dec 2017

jarvismc — Wed, 05 Jan 2022 09:45:28 GMT

Hi, I ported out to Kodoo back in dec when Kodoo had the amazing 60$ 10G plan. I was told by the tech that completed this task that it would automatically cancel my account with Public Mobile. However I noticed this month that I was still getting billed. How can we rectify this situation? Cheers! Jarvis Canning

Re: Still getting billed even through I ported out from Public Mobile in Dec 2017

Anonymous — Fri, 11 May 2018 14:44:26 GMT

@jarvismc, send a private message to the moderator team and ask them to look into it.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
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Re: Still getting billed even through I ported out from Public Mobile in Dec 2017

drsiha — Fri, 11 May 2018 16:02:58 GMT

Just ignore the bill since it is prepaid and won't affect your credit score.

Re: Still getting billed even through I ported out from Public Mobile in Dec 2017

srlawren — Fri, 11 May 2018 15:49:00 GMT

@drsiha wrote:
Never mind it since it is prepaid and won't affect your credit score.

@drsiha so..... @jarvismc should go on paying Public Mobile forever because it won't affect his credit score??!! huh? That makes no sense.

Re: Still getting billed even through I ported out from Public Mobile in Dec 2017

computergeek541 — Fri, 11 May 2018 19:28:30 GMT

@drsiha wrote:
Just ignore the bill since it is prepaid and won't affect your credit score.

Public Mobiles doesn't actually send out a bill. "Billed" would meant that the customers card was charged and that the person has paid for services that were not provided by Public Mobile. Ignoring this issue will just result in the person continuing to be charged for non-existent services erroneously. The person will have to get Public Mobile to correct this so that it doens't keep happening and so that a refund can be processed.