topic Re: Recent Storm & Coverage in Get Support

Recent Storm & Coverage

jlangdale — Wed, 05 Jan 2022 09:45:07 GMT

Ever since that really massive storm that rolled through with high winds, I've noticed that PM coverage has been dropping out quite a bit for West Island of Montreal.

I've never had any coverage network issues before the storm, Since then, my phone is frequently off the network at home.

Re: Recent Storm & Coverage

Luddite — Wed, 09 May 2018 21:04:53 GMT

@jlangdale wrote:
Ever since that really massive storm that rolled through with high winds, I've noticed that PM coverage has been dropping out quite a bit for West Island of Montreal.

I've never had any coverage network issues before the storm, Since then, my phone is frequently off the network at home.

If you are using LTE, try 3G for now. It may be a better signal.

Re: Recent Storm & Coverage

bryclops — Wed, 09 May 2018 21:10:37 GMT

Check with others that use Telus/Koodo/Bell/Virgin if they are experiencing similar issues with their phones.

Re: Recent Storm & Coverage

jlangdale — Wed, 09 May 2018 21:55:16 GMT

My wife is on Rogers and she has no problems. It also seems like it doesn't matter what network type I select. Not sure I'm doing it right, but I select global or LTE, and I just get no coverage. I see it flash with bars sometimes, then it drops.

Re: Recent Storm & Coverage

jlangdale — Wed, 09 May 2018 22:46:14 GMT

Sounds like Tellus maybe having problems?

https://istheservicedowncanada.com/status/telus

Re: Recent Storm & Coverage

jlangdale — Thu, 10 May 2018 13:48:16 GMT

Took a drive last night and I got coverage again. But I no longer get coverage at my house like I used to. I hope this gets resolved soon as I prepaid to the middle of July. If I no longer have the coverage I had before, then that's not going to be acceptable for me. I will have no choice but to switch back to another carrier.

If I don't pay my bill, I get my service cut off. And when I pay my bill far in advance, I lose my network coverage? Public Mobile should be issuing credits for customers that lose network coverage for their towns.