topic Re: NEED A MOD: Account Suspended in Get Support

NEED A MOD: Account Suspended

jordanharris01 — Wed, 05 Jan 2022 09:45:06 GMT

Hello, I need to request a Mod's help to look into my wife's account. We forgot to update her CC and now I'm not sure why the account won't reactivate after updating the CC info.

@Luddite @srlawren @CS_Agent

Re: NEED A MOD: Account Suspended

LEGO — Wed, 09 May 2018 13:53:51 GMT

@jordanharris01 You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number, and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: NEED A MOD: Account Suspended

Korth — Wed, 09 May 2018 13:56:48 GMT

@jordanharris01

@CS_Agent will get mod attention. It would be better if you send a message to the mods with your (or your wife's) name, Self-Serve account #, phone #, etc - since this is the information the mods will ask for anyways (and your community login isn't enough to properly identify you or your wife). I don't think flagging the oracles will help much, they aren't PM employees and can't directly fix billing or technical issues.

Re: NEED A MOD: Account Suspended

jordanharris01 — Wed, 09 May 2018 13:58:30 GMT

Thanks! I've sent a PM. Haven't had time to get on the community since last fall so things have changed a bit. I appreciate the help.