topic Re: over charged? in Get Support

over charged?

abouh27 — Wed, 05 Jan 2022 09:45:02 GMT

so I went out with my mom to make a public moblie account at a booth in the mall, and piad while I was there, the 44$, 30 for my plan and 10 for my sim card, but when I looked at my bank account, it says that public moble has taken 33$, and the booth took 44$, so I got paid twice. Just wandering- has this happend to anyone before, and dose anyone know what I shoud do?

Re: over charged?

NDesai — Wed, 09 May 2018 01:48:54 GMT

@abouh27 If you are referring to wow mobile or K-Mobile, they don't suppose to activate a line for you. Seems like they charged you an amount when the payment supposed to be only to Public Mobile and the sim charges to the mobile boutique. I suggest you to go back and figure out what they did.

Re: over charged?

abouh27 — Wed, 09 May 2018 01:50:11 GMT

when i went in to ask, they said that they are suppose to be changing me for it then and there, and public mobile was the one who was not suppose to change me again.. so im not really sure what to do.. but yes I was at the WOW booth.

Re: over charged?

meocon — Wed, 09 May 2018 01:54:26 GMT

I recommend you send a private message to the moderator team and ask them to investigate. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

Re: over charged?

NDesai — Wed, 09 May 2018 02:08:18 GMT

@abouh27 wrote:
when i went in to ask, they said that they are suppose to be changing me for it then and there, and public mobile was the one who was not suppose to change me again.. so im not really sure what to do.. but yes I was at the WOW booth.

Do what said above. They might have a better idea on this as this might be a new process under the retail partnership.

Re: over charged?

will13am — Wed, 09 May 2018 12:36:29 GMT

It doesn't seem right that cell kiosks are taking payments for the cellular service. That is always charged by the carrier as they are the entity delivering the service. The charges dispensed by Wow mobile is definitely in error.

Re: over charged?

mimmo — Wed, 09 May 2018 12:50:58 GMT

Maybe they were supposed to provide a voucher to use to activate? Might be on the receipt?

Re: over charged?

will13am — Wed, 09 May 2018 12:58:54 GMT

@mimmo wrote:
Maybe they were supposed to provide a voucher to use to activate? Might be on the receipt?

Good point. Since Public Mobile decided to do away with the vendors list, we have no way of knowing who sells vouchers anymore.

Re: over charged?

Mary_M — Wed, 09 May 2018 13:27:30 GMT

Hey @abouh27,

thank you for getting in touch with us !

I can confirm that we have received your private message. One of our moderators will get back to you shortly 🙂

Kind regards,

Mary

Re: over charged?

mimmo — Wed, 09 May 2018 14:12:31 GMT

I didn't realise the list was gone. I guess that is one way to fix things. Just remove it.

@will13am wrote:
@mimmo wrote:
Maybe they were supposed to provide a voucher to use to activate? Might be on the receipt?
Good point. Since Public Mobile decided to do away with the vendors list, we have no way of knowing who sells vouchers anymore.

Re: over charged?

NDesai — Mon, 14 May 2018 20:21:37 GMT

@abouh27 Did you get your matter resolved?

Re: over charged?

abouh27 — Tue, 15 May 2018 00:14:41 GMT

im working on it. should be all good soon, thank you