topic Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur in Get Support

Able to send recieve calls, send and recieve text messages but unable to send and recieve pictures

CarolynBijou — Wed, 05 Jan 2022 09:45:02 GMT

Hi, I am unable to send or recieve picture messages on my phone. I have tried to follow the APN directions online but my phone has some fields i am unsure about how to fill out.

My fields are:

APN

Identifuer

Password

HTTP Proxy Host

HTTP Proxy Port

MMS Proxy

MMS Port

MMSC

Authentication - Options are PAP, CHAP, PAP or CHAP,

APN Type

Protocol : IPv4, IPv6, or IPv4/IPv6

So far the setteings i have tried:

APN sp.mb.com

Identifier

Password

HTTP Proxy Host

HTTP Proxy Port

MMS Proxy 74.49.0.18

MMS Port 80

MMSC http://aliasredirect.net/proxy/mb/mmsc

Authentication - Options are None, PAP, CHAP, PAP or CHAP,

APN Type Default, hipri

Protocol : IPv4, IPv6, or IPv4/IPv6

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

GR — Fri, 03 May 2019 21:30:21 GMT

What model and brand of phone ?

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

geopublic — Fri, 03 May 2019 21:35:09 GMT

@CarolynBijou wrote:
Hi, I am unable to send or recieve picture messages on my phone. I have tried to follow the APN directions online but my phone has some fields i am unsure about how to fill out.

My fields are:
APN
Identifuer
Password
HTTP Proxy Host
HTTP Proxy Port
MMS Proxy
MMS Port
MMSC
Authentication - Options are PAP, CHAP, PAP or CHAP,
APN Type
Protocol : IPv4, IPv6, or IPv4/IPv6

So far the setteings i have tried:

APN sp.mb.com
Identifier
Password
HTTP Proxy Host
HTTP Proxy Port
MMS Proxy 74.49.0.18
MMS Port 80
MMSC http://aliasredirect.net/proxy/mb/mmsc
Authentication - Options are None, PAP, CHAP, PAP or CHAP,
APN Type Default, hipri
Protocol : IPv4, IPv6, or IPv4/IPv6

@CarolynBijouWhat type of phone is it? For Authentication use none or blank. Also make sure that data is turned on.

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

Anonymous — Fri, 03 May 2019 21:35:18 GMT

@CarolynBijou

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

CarolynBijou — Fri, 03 May 2019 22:13:26 GMT

the phones is an Alcatel GO FLIP Black (4044V) Unlocked

microSD expandable memory slot that supports up to 32GB.
Wi-Fi 802.11 b/g/n
Qualcomm Snapdragon 210
EVDO BC0/1/10 & UMTS B1/2/4/5 & LTE B25/26/41
1.1Hz Quad-Core

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

Anonymous — Fri, 03 May 2019 22:17:21 GMT

@CarolynBijou wrote:
the phones is an Alcatel GO FLIP Black (4044V) Unlocked
microSD expandable memory slot that supports up to 32GB.
Wi-Fi 802.11 b/g/n
Qualcomm Snapdragon 210
EVDO BC0/1/10 & UMTS B1/2/4/5 & LTE B25/26/41
1.1Hz Quad-Core

If you can find a setting for 3G or UMTS then you might get somewhere. It doesn't look like that phone will do LTE (4G) here.

That aliasredirect line...try without the /mb.

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

geopublic — Fri, 03 May 2019 22:30:52 GMT

From the apps list, select Settings > Network & Connectivity > Cellular & Data.

Make sure data is on.

Press the OK button on the Keypad.
Scroll and select Settings.
Under the 'Network & Connectivity' tab, scroll and select Cellular & Data.
Select Carrier.
Select Network Type.
Select from the following:
LTE On (Automatic LTE/4G/3G/2G)

APN & data settings
Press the OK button on the Keypad.
Scroll and select Settings.
Under the 'Network & Connectivity' tab, scroll and select Cellular & Data.
Scroll and select APN Settings.
If available, select the Public Mobile. If not available, press the Add APN button, and create a new APN.
Verify and update the following settings for the Data APN:
Name: Public Mobile
Authentication: No Auth
APN: sp.mb.com

MMSC: http://aliasredirect.net/proxy/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

APN type: default

APN protocol: IPv4
Press Save.

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

CarolynBijou — Fri, 03 May 2019 23:35:23 GMT

I was unable to find LTE under the Network operators my options are:

Public Mobile 4G

Telus 3g

Bell 4g

Bell 3g

I have tried all the different settings That have been suggested at Automatic Carrier

and as Public Mobile 4g

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

Anonymous — Fri, 03 May 2019 23:47:31 GMT

@CarolynBijou wrote:
I was unable to find LTE under the Network operators my options are:
Public Mobile 4G
Telus 3g
Bell 4g
Bell 3g
I have tried all the different settings That have been suggested at Automatic Carrier
and as Public Mobile 4g

When you say "all" you mean the list that you provided above? I'd be tempted to try that Telus 3G. Curious though that the phone specs seem to suggest different bands for 4G (ie. LTE) that this place uses yet the phone "sees" a Public Mobile 4G.

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

geopublic — Sat, 04 May 2019 01:06:50 GMT

@Anonymous wrote:
@CarolynBijou wrote:
I was unable to find LTE under the Network operators my options are:
Public Mobile 4G
Telus 3g
Bell 4g
Bell 3g
I have tried all the different settings That have been suggested at Automatic Carrier
and as Public Mobile 4g
When you say "all" you mean the list that you provided above? I'd be tempted to try that Telus 3G. Curious though that the phone specs seem to suggest different bands for 4G (ie. LTE) that this place uses yet the phone "sees" a Public Mobile 4G.

My understanding is that this phone supports 4G. @CarolynBijou what plan are you on?

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

aaronsanto — Sat, 04 May 2019 05:39:04 GMT

yup i have the same issue, what android or iphone are you using?

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

Anonymous — Sat, 04 May 2019 05:45:42 GMT

@aaronsanto wrote:
yup i have the same issue, what android or iphone are you using?

@aaronsanto

Who are you asking? The OP has said they have an Alcatel.

What make/model and OS version do you have?

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

CarolynBijou — Mon, 06 May 2019 16:12:17 GMT

My phone does diplay the 4g lte icon at the top, Im on the

- 1.5GB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text

Plan

My OS is KaiOS 1.0 Platform Version MSM8909.LF.1.1

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

geopublic — Mon, 06 May 2019 16:56:06 GMT

@CarolynBijou wrote:
My phone does diplay the 4g lte icon at the top, Im on the
- 1.5GB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text

Plan

My OS is KaiOS 1.0 Platform Version MSM8909.LF.1.1

@CarolynBijou From what you describe you should be able to send/receive MMS texts. What happens when you turn WiFi off can you still access the internet on your phone?

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

CarolynBijou — Mon, 06 May 2019 16:32:31 GMT

Yes, can browse the internet with wifi turned off

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

Anonymous — Mon, 06 May 2019 16:46:14 GMT

@CarolynBijou wrote:
Yes, can browse the internet with wifi turned off

Ok good. We're half way there.

Can you review some of the APN settings earlier in the thread. Specifically the APN Type. Maybe adding ,mms to what you have would get mms going. Be aware that there would be no spaces in that line.

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

geopublic — Mon, 06 May 2019 17:12:37 GMT

@CarolynBijou wrote:
Yes, can browse the internet with wifi turned off

@CarolynBijou Make sure MMSC: http://aliasredirect.net/proxy/mb/mmsc and all other settings are in lowercase. Also make sure that MMS is enabled within your text app.

Edit: APN type: default,mms,agps,supl,fota,hipri (if possible)

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

CarolynBijou — Mon, 06 May 2019 18:14:33 GMT

Just to clarify, these are the settings i have inputed

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

geopublic — Mon, 06 May 2019 18:17:10 GMT

@CarolynBijou wrote:
Just to clarify, these are the settings i have inputed

@CarolynBijou Can you add mms to the APN Type field. So it looks like this:

default,mms,hipri

Re: Able to send recieve calls, send and recieve text messages but unable to send and recieve pictur

CarolynBijou — Mon, 06 May 2019 19:07:37 GMT

IT WORKED!!!

I originally tried to type in MMS after hipri, without luck and then typed MMS between the 2 and it worked!