topic Re: Top up funds in Get Support

Top up funds

K1968 — Tue, 04 Jan 2022 09:46:01 GMT

Received money for kids phone plan for xmas, went to "make one time payment". Then added the $200 gift money and total came to $230....I adjusted to $176.00, making total close to $200. Clicked submit and balance does not show tax....why is there tax on a one time payment? If their bill each month is $25.30 tax in, does this mean they actually only get $176 to use and not the $202.40.

Re: Top up funds

BeachNBeer — Fri, 24 Dec 2021 13:16:47 GMT

When you buy something you have to pay province taxes.. The money in your account will not be taxed again. Whatever plan you're on will just debit the same amount from the account balance since you've already paid the tax to top up.

Re: Top up funds

K1968 — Fri, 24 Dec 2021 13:18:16 GMT

Soooo, if amount is $22 before tax.....that's all that will be withdrawn from available funds each time?

Re: Top up funds

HALIMACS — Fri, 24 Dec 2021 13:25:34 GMT

Yes @K1968

The amounts displayed on the self-serve website are net before tax.

So the plan amount that is withdrawn from available funds balance is the plan amount minus rewards before tax.

You may wish to bear in mind that by pre-loading the available balance on an account, you're pretty well 'locking' the user into staying with public mobile. These funds will not be refundable should be account holder decide they wish to move services to another provider.

Re: Top up funds

BeachNBeer — Fri, 24 Dec 2021 13:31:09 GMT

@K1968 That is correct.

Example. If you have $100 balance in your account and your plan is $25. Every 30 days $25 would be removed from balance.

If you have rewards (auto-pay$2, and a referral $1) than the system would add $3 to your $100 balance then debit $25. Leaving you with $78 for next 30 days. Then system adds $3. ($81) then debits $25.. and so on.

Re: Top up funds

t_p — Fri, 24 Dec 2021 13:33:08 GMT

@K1968 wrote:
Received money for kids phone plan for xmas, went to "make one time payment". Then added the $200 gift money and total came to $230....I adjusted to $176.00, making total close to $200. Clicked submit and balance does not show tax....why is there tax on a one time payment? If their bill each month is $25.30 tax in, does this mean they actually only get $176 to use and not the $202.40.

@K1968

When you buy and pay with a voucher, you pay taxes at point of sale but the face value of the voucher is what will be loaded to your PM account (ex. $15, $25, etc...)

Same thing with paying with credit card. The top up amount you choose is before taxes and loaded to your account, but the applicable taxes will appear on your cc statements.

Re: Top up funds

kb_mv — Fri, 24 Dec 2021 15:09:09 GMT

Disregard.... lol