topic Re: I recently ported my number from Virgin in Get Support

I recently ported my number from Virgin

alexanderbrant — Wed, 05 Jan 2022 09:44:53 GMT

Now neither number works. It worked for a couple of days and now it says both numbers are out of service. Please help! I have my account info and both numbers if you need them.

Re: I recently ported my number from Virgin

Alex888 — Fri, 03 May 2019 21:08:23 GMT

@alexanderbrant It sounds like an incomplete port, you will need to contact the moderators. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I recently ported my number from Virgin

alexanderbrant — Fri, 03 May 2019 21:12:42 GMT

Thank you I have messaged him.

Re: I recently ported my number from Virgin

geopublic — Fri, 03 May 2019 21:15:22 GMT

@alexanderbrant wrote:
Now neither number works. It worked for a couple of days and now it says both numbers are out of service. Please help! I have my account info and both numbers if you need them.

@alexanderbrantWhen you say both numbers what are you referring to? Did you have a temp PM before doing the port from Virgin?

Re: I recently ported my number from Virgin

alexanderbrant — Fri, 03 May 2019 21:20:38 GMT

Yes I set up a working PM number it worked, I ported the Virgin number and then it worked. Now neither the PM or Virgin number works both say out of service. My plan is paid for and working.

Re: I recently ported my number from Virgin

alexanderbrant — Fri, 03 May 2019 21:50:06 GMT

How long does it take for a mod response?

Re: I recently ported my number from Virgin

geopublic — Fri, 03 May 2019 22:00:06 GMT

@alexanderbrant wrote:
Yes I set up a working PM number it worked, I ported the Virgin number and then it worked. Now neither the PM or Virgin number works both say out of service. My plan is paid for and working.

@alexanderbrantOK since the port was initiated it's normal that the PM temp number stopped working. Are you sure the port is 100% complete? If you put your old VM sim card in your phone does it work? If not, then the port is complete and you will have to wait for the moderator to respond.

Edit: Moderator response ranges from 2 - 48 hours depending on volume. Due to the recent issues who knows, pick a number.

Re: I recently ported my number from Virgin

alexanderbrant — Fri, 03 May 2019 22:23:30 GMT

I don't have the VM simcard any longer. So what is the advice? Wait? Also can PM confirm any of this? Or get me working on some number?

Re: I recently ported my number from Virgin

Anonymous — Fri, 03 May 2019 22:37:18 GMT

@alexanderbrant wrote:
I don't have the VM simcard any longer. So what is the advice? Wait? Also can PM confirm any of this? Or get me working on some number?

@alexanderbrant - At this point, you will need to wait for a moderator to check on the port.

Re: I recently ported my number from Virgin

geopublic — Fri, 03 May 2019 22:37:44 GMT

@alexanderbrant wrote:
I don't have the VM simcard any longer. So what is the advice? Wait? Also can PM confirm any of this? Or get me working on some number?

@alexanderbrant Login into your selfserve account click on Plan and Addons tab. What does it show as your phone number? Is it the ported number?

Power down your phone remove the sim card wait for a couple of minutes, reinsert the sim card and power up your phone. Is there a change?

Re: I recently ported my number from Virgin

alexanderbrant — Tue, 07 May 2019 09:39:21 GMT

No change