topic Re: Porting from Koodo in Get Support

Porting from Koodo

johncross — Wed, 05 Jan 2022 09:44:41 GMT

Hi folks,

Bought a new SIM card and activated the $15 plan yesterday. Tried to port my number from Koodo Prepaid - it shows as not eligible. This was discussed in the Community previously and resolved by getting the moderators involved. I messaged them twice but nothing happend, not even a reply. Thoughts? How can I get the number ported? Desperately need it to be done before Monday morning.

Thanks in advance if anyone knows how to get it done.

Re: Porting from Koodo

ZfromVanC — Fri, 03 May 2019 17:08:24 GMT

Depending on how busy they are, it can be up to 48 hours to hear back from a Moderator. Try to be patient, and to speed things along you should give them information up front like your account number, phone number, etc.

Moderators are available:

Monday to Friday from 9 AM to 9 PM Eastern time.
Saturday and Sunday from 9 AM to 7:30 PM Eastern time.

So your issue should be resolved by Monday.

Re: Porting from Koodo

johncross — Fri, 03 May 2019 17:12:19 GMT

Cool, thanks. I didin't know they work during the weekend. Gave them both phone numbers and both account numbers in my initial message. So hopefully all will be done by Monday.

Re: Porting from Koodo

SD08 — Fri, 03 May 2019 17:16:31 GMT

@ZfromVanC wrote:
Depending on how busy they are, it can be up to 48 hours to hear back from a Moderator. Try to be patient, and to speed things along you should give them information up front like your account number, phone number, etc.

Moderators are available:
Monday to Friday from 9 AM to 9 PM Eastern time.
Saturday and Sunday from 9 AM to 7:30 PM Eastern time.
So your issue should be resolved by Monday.

@ZfromVanC

Those are the old moderator hours.

Current moderator hours are:
Monday to Friday from 8 AM to midnight Eastern time.
Saturday and Sunday from 8 AM to 10 PM Eastern time.

https://www.publicmobile.ca/en/bc/get-help/articles/moderator-hours-of-operation

Re: Porting from Koodo

ZfromVanC — Fri, 03 May 2019 17:21:01 GMT

@SD08 wrote:
@ZfromVanC wrote:
Depending on how busy they are, it can be up to 48 hours to hear back from a Moderator. Try to be patient, and to speed things along you should give them information up front like your account number, phone number, etc.

Moderators are available:
Monday to Friday from 9 AM to 9 PM Eastern time.
Saturday and Sunday from 9 AM to 7:30 PM Eastern time.
So your issue should be resolved by Monday.
@ZfromVanC
Those are the old moderator hours.
Current moderator hours are:
Monday to Friday from 8 AM to midnight Eastern time.
Saturday and Sunday from 8 AM to 10 PM Eastern time.

https://www.publicmobile.ca/en/bc/get-help/articles/moderator-hours-of-operation

Thanks!

Re: Porting from Koodo

johncross — Fri, 03 May 2019 17:27:55 GMT

Another question: does it matter which moderator I sent the message to?

Re: Porting from Koodo

SD08 — Fri, 03 May 2019 17:47:40 GMT

@johncross wrote:
Another question: does it matter which moderator I sent the message to?

No, it all goes into a queue for the next available moderator.

Re: Porting from Koodo

johncross — Fri, 03 May 2019 17:39:35 GMT

I see. Thanks!