topic Re: cannot send/rec texts or make/rec calls - $15 plan in Get Support

cannot send/rec texts or make/rec calls - $15 plan

frankmobilepm — Wed, 05 Jan 2022 09:44:31 GMT

I switched to $15 plan a couple days ago. It was all good till yesterday. I noticed that I cannot use any text or voice service at all. Just checked again today, the phone service is still not restored. Wondering when will the service be back?

@Moderator_Team

Re: cannot send/rec texts or make/rec calls - $15 plan

Alistairm — Fri, 03 May 2019 15:05:48 GMT

@frankmobilepm wrote:
I switched to $15 plan a couple days ago. It was all good till yesterday. I noticed that I cannot use any text or voice service at all. Just checked again today, the phone service is still not restored. Wondering when will the service be back?

@Moderator_Team

Yeah, there are numerous customers in the same situation, including myself. As far as i have seen/heard, there is no ETA. Your best bet is to send a message to the mods by clicking on the envelope at the top right of your screen. A mod reached out to me late yesterday evening, i verified my identity with them, but have not heard back from them. Good luck

Re: cannot send/rec texts or make/rec calls - $15 plan

xchoo — Fri, 03 May 2019 15:14:22 GMT

You can message the moderator team using this link.

Re: cannot send/rec texts or make/rec calls - $15 plan

frozenmelon — Fri, 03 May 2019 15:57:12 GMT

Prepare to wait. It's been ~24 hours for me and counting.

Re: cannot send/rec texts or make/rec calls - $15 plan

xchoo — Fri, 03 May 2019 18:10:43 GMT

My service has just started working! You guys should check yours.

Re: cannot send/rec texts or make/rec calls - $15 plan

dumbdobie1 — Sat, 04 May 2019 09:31:45 GMT

Sorry to hear about your difficulties....hopefully PM will sort it out soon.

Re: cannot send/rec texts or make/rec calls - $15 plan

JHC — Sat, 04 May 2019 10:07:03 GMT

Me either. I have two numbers with public mobile, and theyve been like this for days.

Re: cannot send/rec texts or make/rec calls - $15 plan

Frankzor — Tue, 07 May 2019 15:35:16 GMT

Me too. Just created an account on May 6, 2019 and opted for the 15$ plan. I can't make nor receive calls nor SMS. I just sent a private message to the moderators today.

Re: cannot send/rec texts or make/rec calls - $15 plan

BEER — Tue, 07 May 2019 15:49:54 GMT

@Frankzor wrote:
Me too. Just created an account on May 6, 2019 and opted for the 15$ plan. I can't make nor receive calls norSMSS. I just sent a private message to the moderators today.

Sorry for your problem ..... we have 3 PM accounts that are heavily used mainly for texting and data and have never encountered any problems. Just wondering if perhaps some of the problems encountered by you and other users may have some connection to the local reception towers.

Re: cannot send/rec texts or make/rec calls - $15 plan

Frankzor — Tue, 07 May 2019 16:43:09 GMT

I can't say. I'll wait for the moderators' response. Upon reading several threads in the forum, it's not an issue with the cell towers. It's more like an issue on Public Mobile's side with how they configure their newest plans. That problem seems to persist since the end of April 2019 (since they introduced the new plans). So far, based on user feedback, checking one account at a time (instead of a global solution) seems to be the solution.

Re: cannot send/rec texts or make/rec calls - $15 plan

pm-smayer97 — Sat, 11 May 2019 08:15:55 GMT

Please read these insights and share yours regarding problems with texting with PM, here:

Problems with Texting on Public Mobile? Read my insights and share yours

If you appreciate the thread, be sure to click the Bravo button at the bottom of the post once you are at the link above.

Cheers

Re: cannot send/rec texts or make/rec calls - $15 plan

Frankzor — Mon, 13 May 2019 15:02:47 GMT

Just read your input on the problem. Interesting insight. I know another person in my family (my mom) who's on Public Mobile, so I could check for and confirm that issue at home. Only thing is, as of today, my own issue still isn't solved even if the moderators answered my private message. It's been one week now that I can't text nor call on my cell. My account's not suspended and the SIM card provided by Public Mobile reads just fine, too. Also, the towers from PM/Telus seem to work fine in my area (Montreal, QC) when I ask my mom and my neighbors (mostly on Koodo/Telus) about cell reception today.

Man, what a mess...

Re: cannot send/rec texts or make/rec calls - $15 plan

pm-smayer97 — Tue, 14 May 2019 01:51:18 GMT

@Frankzor wrote:
Just read your input on the problem. Interesting insight. I know another person in my family (my mom) who's on Public Mobile, so I could check for and confirm that issue at home. Only thing is, as of today, my own issue still isn't solved even if the moderators answered my private message. It's been one week now that I can't text nor call on my cell. My account's not suspended and the SIM card provided by Public Mobile reads just fine, too. Also, the towers from PM/Telus seem to work fine in my area (Montreal, QC) when I ask my mom and my neighbors (mostly on Koodo/Telus) about cell reception today.

Man, what a mess...

Good feedback. Let's try to keep it all in one place at the link provided:

Problems with Texting on Public Mobile? Read my insights and share yours

Re: cannot send/rec texts or make/rec calls - $15 plan

Luddite — Tue, 14 May 2019 01:56:40 GMT

@pm-smayer97 Putting all texting issues in one place is a bad idea. The tech/moderator teams monitor private messages not particular threads. Stop suggesting this as a solution.

Re: cannot send/rec texts or make/rec calls - $15 plan

Anonymous — Tue, 14 May 2019 04:22:26 GMT

@Luddite wrote:
@pm-smayer97 Putting all texting issues in one place is a bad idea. The tech/moderator teams monitor private messages not particular threads. Stop suggesting this as a solution.

This a thousand times. Please. Stop. With the. Clutter.

And the begging for Bravos.

But hey...it's a mostly free country. Thanks for saying something Luddite.

Re: cannot send/rec texts or make/rec calls - $15 plan

pm-smayer97 — Tue, 14 May 2019 08:58:44 GMT

@Luddite wrote:
@pm-smayer97 Putting all texting issues in one place is a bad idea. The tech/moderator teams monitor private messages not particular threads. Stop suggesting this as a solution.

They do if they are directed to it. 😉

Re: cannot send/rec texts or make/rec calls - $15 plan

pm-smayer97 — Tue, 14 May 2019 09:02:33 GMT

@Anonymous wrote:
@Luddite wrote:
@pm-smayer97 Putting all texting issues in one place is a bad idea. The tech/moderator teams monitor private messages not particular threads. Stop suggesting this as a solution.
This a thousand times. Please. Stop. With the. Clutter.
...
But hey...it's a mostly free country.

But having multiple threads on the same topic is not clutter??? Hmmm.....

How do multiple threads makes it better when trying to have a conversation, especially when trying to troubleshoot?

But like you said, it's mostly a free country.

Re: cannot send/rec texts or make/rec calls - $15 plan

pm-smayer97 — Tue, 14 May 2019 10:36:33 GMT

@Anonymous @Luddite

Oh BTW, you guys may not be affected by the latest stream of issues but users are struggling out here over non-working phones, dropped calls, text messages not getting through, etc and you guys are concerned about "clutter" and bravos?

I'm simply trying to find a way to make it easier for everyone to get info, find solutions, and get help.

So let's not lose miss the forest for the trees and keep in mind what is really important.

Re: cannot send/rec texts or make/rec calls - $15 plan

Frankzor — Wed, 15 May 2019 00:39:43 GMT

FINALLY! My own issue is solved. I still don't understand what happened, but as of today, my sim card WORKS. I can now receive and send calls AND SMS to/from any of my contacts on PM, Telus and Fido/Rogers. (I have no one on Bell/Virgin lol.) I have been overusing my mom's cellphone (she's on PM for 4 years now and still use the same cellphone) for testing purposes.

I can also receive SMS and call from other PM users.

I think I'll throw away my cellphones and buy a new one. I need to save myself another headache after being out of service for 1 whole week...

Re: cannot send/rec texts or make/rec calls - $15 plan

Lieux — Wed, 15 May 2019 00:41:57 GMT

@Frankzor wrote:
FINALLY! My own issue is solved. I still don't understand what happened, but as of today, my sim card WORKS. I can now receive and send calls AND SMS to/from any of my contacts on PM, Telus and Fido/Rogers. (I have no one on Bell/Virgin lol.) I have been overusing my mom's cellphone (she's on PM for 4 years now and still use the same cellphone) for testing purposes.

I can also receive SMS and call from other PM users.

I think I'll throw away my cellphones and buy a new one. I need to save myself another headache after being out of service for 1 whole week...

GOOD NEWS!!!