topic Re: Invoice in Get Support

Invoice

Lenor1214 — Wed, 05 Jan 2022 09:44:26 GMT

Hi.

How can we get invoice?

Is it possible for a company to get invoices?

Thank you!

NDesai — Mon, 07 May 2018 18:58:15 GMT

@Lenor1214 You will need to send a private message to the Moderator_Team with your account info.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Acekiller — Mon, 07 May 2018 21:12:55 GMT

just give the mods a couple days to respond to your request.

srlawren — Tue, 08 May 2018 01:23:09 GMT

@Acekiller wrote:
just give the mods a couple days to respond to your request.

It may take much longer than that--the SLA [EDIT: for invoice requests] is up to 30 days.