topic Re: $15 100mins Plan inactive shortly after activation in Get Support

$15 100mins Plan inactive shortly after activation

voya — Wed, 05 Jan 2022 09:44:08 GMT

I activated $15 100min plan. Used it for half of the day. Spent about 18mins of talk time . By the evening, the plan is no longer active. I cannot make or recieve calls.

my plan due date is may 30th. is this normal?

Re: $15 100mins Plan inactive shortly after activation

Triguy — Fri, 03 May 2019 04:37:48 GMT

There have been a lot of posts about this service issue. You should contact a moderator to report it.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: $15 100mins Plan inactive shortly after activation

Triguy — Fri, 03 May 2019 04:43:06 GMT

There have been several threads recently.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Call-or-text-not-working-was-working-fine-earlier-today/td-p/362842

Re: $15 100mins Plan inactive shortly after activation

Anonymous — Fri, 03 May 2019 18:47:34 GMT

Edit:

We might be out of the woods on this now.

Restart your phone.

Re: $15 100mins Plan inactive shortly after activation

computergeek541 — Fri, 03 May 2019 18:45:44 GMT

voya, this thread has been moved from The Lounge. That category is really just for mainly off-topic/non-Public Mobile related conversations meaning that many people won't look there and you're questions wouldn't have been seen by many people.

Re: $15 100mins Plan inactive shortly after activation

voya — Sat, 04 May 2019 19:53:47 GMT

@Anonymous wrote:
Edit:
We might be out of the woods on this now.
Restart your phone.

@Anonymous i am unable to make calls. my data service works. able to access internet with mobile data but call does not work. i have restarted the phone several times

Re: $15 100mins Plan inactive shortly after activation

Anonymous — Sat, 04 May 2019 19:57:31 GMT

@voya wrote:
@Anonymous wrote:
Edit:
We might be out of the woods on this now.
Restart your phone.
@Anonymous i am unable to make calls. my data service works. able to access internet with mobile data but call does not work. i have restarted the phone several times

Did you send a private message to the moderators as suggested earlier?

You could also try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.