topic Re: Phone problems in Get Support

Phone problems

Tammylclark214 — Wed, 05 Jan 2022 09:43:59 GMT

I have a plan that is unlimited everything minus data, and i cannot call anywhere (even if it’s local to me) without it saying “you do not have the long distance add-on to complete this call.”

Now the numbers/people i am trying to call are not long distance... i also cannot text.... WHAT IS GOING ON! I PAID MY BILL!

Re: Phone problems

xchoo — Fri, 03 May 2019 02:25:32 GMT

Yeah... There are issues with people on the $15 plan at the moment. Was working May 1 in the afternoon then it stopped working in the evening. We're all waiting on the mods for answers.

Re: Phone problems

xchoo — Fri, 03 May 2019 02:26:27 GMT

You can send a DM to the moderators with this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone problems

srlawren — Fri, 03 May 2019 02:27:30 GMT

@Tammylclark214 as @xchoo said, this seems to be a common issue currently. Did you look around the community by chance? There's alredy probably a few dozen threads on it.

Re: Phone problems

Triguy — Fri, 03 May 2019 02:28:01 GMT

There have been a lot of posts about this service issue. You should contact a moderator to report it.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone problems

Dunkman — Fri, 03 May 2019 02:28:17 GMT

@Tammylclark214

It is frustrating when things don't work.... some more information may be helpful to determine what can be done...

is your account status active or suspended?

when was your renewal date?

any recent travel to US, with buying of roaming package?

tried re-booting your phone?

Try putting your sim card in another phone to determine whether hardware issue versus Public mobile protlem.

Re: Phone problems

Tammylclark214 — Fri, 03 May 2019 15:05:57 GMT

My account is active, i paid my bill. An no travel outside of Canada, we have done everything we can, it’s just Public Mobile. It’s now been 3 days and still not working. I have contacted the moderators. Waiting for a response.

Re: Phone problems

roberto3 — Wed, 21 Aug 2019 20:39:23 GMT

I have just put $50 on my account and it was taken but my services won't work I have 8g of data and Canada wide talk and text does anyone have an answer for this please

Re: Phone problems

leblancjm99 — Sat, 07 Dec 2019 00:05:15 GMT

Did you figure out a solution? I'm having the same problem