topic Re: problems with plan in Get Support

problems with plan

RichBoi — Wed, 05 Jan 2022 09:43:57 GMT

I accidentally added a U.S. roaming 1 gb add on. i dont go to the U.S.A so this is wasting my money. i cant delete the add on. Can anyone help me get ahold of someone to speak to through public mobile to correct this add on, delete it? i dont like that there is no customer service. i switched from chatr to this. i will have to switch back if not because they have ppl i can speak to regarding these problems. Please Help!

Re: problems with plan

Alex888 — Fri, 03 May 2019 02:05:53 GMT

@RichBoi You can send the moderators a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: problems with plan

Dunkman — Fri, 03 May 2019 02:06:04 GMT

@RichBoi

You will need to contact moderator via private message. Moderators are usually accomondating for these type of situatons. No guarantees. Expect 1-2 day wait for response though.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

There is no call center or live person to talk with unfortuately.

Re: problems with plan

RichBoi — Fri, 03 May 2019 03:01:12 GMT

@Dunkman thank you for the help. i am trying this out now.

Re: problems with plan

RichBoi — Fri, 03 May 2019 03:01:49 GMT

@Alex888 thank you im trying this now

Re: problems with plan

yeulmok — Fri, 03 May 2019 08:28:38 GMT

Even though you don't go to the US, you can use the data in Canada and the addon has no expiration date.

My plan has small data, so I added the same addon with you and there is no problem to use the data after using up my data in my basic plan.

However, you don't need the data service, you can cancel through the Mod team.

Re: problems with plan

computergeek541 — Fri, 03 May 2019 20:12:58 GMT

@yeulmok wrote:
Even though you don't go to the US, you can use the data in Canada and the addon has no expiration date.
My plan has small data, so I added the same addon with you and there is no problem to use the data after using up my data in my basic plan.
However, you don't need the data service, you can cancel through the Mod team.

The 1GB data roaming add-on cannot be used in Canada. It can only be used in the U.S.A. In addition, this add-on does expire after 10 days.

Re: problems with plan

yeulmok — Fri, 03 May 2019 22:54:10 GMT

Sorry, You are right. I have been confused.

I have just checked that any US roaming has 10 days expiration days.

I'm using 1 Gb data add-on.

Thank you computergeek541.

Re: problems with plan

srlawren — Fri, 03 May 2019 22:59:53 GMT

@yeulmok wrote:
Sorry, You are right. I have been confused.
I have just checked that any US roaming has 10 days expiration days.
I'm using 1 Gb data add-on.
Thank you computergeek541.

@yeulmok it's not just about the expiry date--even if you're within the 10 days, if you're connected to a Canadian cell tower this add-on (in fact, any US Roaming add-on) will not work at all.

Re: problems with plan

yeulmok — Mon, 06 May 2019 10:30:20 GMT

Oh, Thanks Srlawren. The add on doesn't work in Canada. I got it.