topic Re: rooming issues in Get Support

rooming issues

yoyo03 — Wed, 05 Jan 2022 09:43:56 GMT

Hi there,

Can you please let me know why I'm not able to use the Roaming from US? I have a 22$ plan and I bought some credit(8$) yesterday.

Thanks

Re: rooming issues

Fenix — Sat, 05 May 2018 13:26:00 GMT

Hey there! I'm glad to see you here at the community. From what I gather with the general consesus is you need to contact a moderator when it comes to account issues. You can find out how to contact a moderator here.

Re: rooming issues

yoyo03 — Sat, 05 May 2018 13:36:52 GMT

Thank you.

Re: rooming issues

mimmo — Sat, 05 May 2018 14:03:06 GMT

@yoyo03 did you buy a us roaming package?

It's a 2 step process add funds then purchase add-on.

What does you available balance show?

Is the us add-on listed in the add-on section?

@Luddite or @srlawren made a step by step guide for buying the add-on, but having trouble finding it.

Re: rooming issues

yoyo03 — Sat, 05 May 2018 14:10:53 GMT

Yes, I bought the 200min US -Canada long distance. I have 8 $ available funds.

Re: rooming issues

yoyo03 — Sat, 05 May 2018 14:26:17 GMT

I think I skipped the 2nd step. Right now it appears in add-ons the 200 min. With this 200min can I receive also the calls from Montreal. Presently I'm in US.

Re: rooming issues

Anonymous — Sat, 05 May 2018 14:27:00 GMT

@yoyo03, if you have $8 in available funds, that means you did not complete the second step of the process. Just go back to the purchase add one and now use the available funds to actually add the add on.

Re: rooming issues

mimmo — Sat, 05 May 2018 14:32:16 GMT

you need to buy one of the 10 day usa addons. the 200 minute one is only for calling from inside of canada

Re: rooming issues

srlawren — Sat, 05 May 2018 22:38:07 GMT

@mimmo wrote:
you need to buy one of the 10 day usa addons. the 200 minute one is only for calling from inside of canada

@mimmo bingo. @yoyo03 you need a US Roaming add-on.

And if you're buying an add-on, the second step is madatory, don't skip it. My how-to guide on the 2-step process, for your reference.

Re: rooming issues

yoyo03 — Sat, 05 May 2018 22:57:50 GMT

Thank you so much for your reply. As per my previous e-mail, please refund the 8$ and I will choose the right option. Thanks again

Re: rooming issues

Anonymous — Sat, 05 May 2018 23:04:27 GMT

@yoyo03, if you want to ask for a refund, you will need to send a private message to the moderator team and ask.

Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.

Re: rooming issues

yoyo03 — Sat, 05 May 2018 23:12:02 GMT

Thank you