topic Re: New setup no calls or texts in Get Support

New setup no calls or texts

Exdude — Wed, 05 Jan 2022 09:43:53 GMT

I got Public Mobile yesterday on $15 plan and was able to call and text but not today. I've tried rebooting my phone a couple times. Any tips?

Re: New setup no calls or texts

Alireja — Fri, 03 May 2019 00:25:07 GMT

I am on exact same boat.

Re: New setup no calls or texts

Dlwalsh — Fri, 03 May 2019 00:26:06 GMT

Same BS here too

Re: New setup no calls or texts

Triguy — Fri, 03 May 2019 00:42:48 GMT

There have been a lot of posts about this service issue. You should contact a moderator to report it.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New setup no calls or texts

Dlwalsh — Fri, 03 May 2019 00:46:14 GMT

I have reported it twice and still no father ahead then I was this morning

Re: New setup no calls or texts

fengjr586 — Fri, 03 May 2019 01:01:26 GMT

Same problem. I got the plan yesterday.

Re: New setup no calls or texts

Dlwalsh — Fri, 03 May 2019 01:03:11 GMT

This is f........ Retarded

I'm ready to pull the sim and light it on fire really lol

It's almost worth having to pay the but extra for a different companies plan

Re: New setup no calls or texts

fengjr586 — Fri, 03 May 2019 01:07:30 GMT

I transferred over from Rogers pay as you go because it is also a waste of money. But if I knew there are so many problems I probably would stay there. At least I can CALL in case of emergency.

Re: New setup no calls or texts

hairbag1 — Fri, 03 May 2019 01:09:09 GMT

@Exdude wrote:
I got Public Mobile yesterday on $15 plan and was able to call and text but not today. I've tried rebooting my phone a couple times. Any tips?

Whist waiting for a moderator, give the Lost / Stolen remedy a try....seems to be a cure for some variation of problems. Log into My Account / Plan and Add-ons / Lost-Stolen...click Lost / Stolen and Suspend, then log out for 5 minutes. Log back in and Resume service. Cycle phone off / on. Let us know if this works in your case. Good luck and welcome to PublicMobile.

Re: New setup no calls or texts

Dlwalsh — Fri, 03 May 2019 01:10:48 GMT

Tried that... Didn't work for me

Maybe someone else has tried and it has worked

Re: New setup no calls or texts

ScubaSheb — Fri, 03 May 2019 01:18:32 GMT

It seems I got lucky, my service is back !

Private message the moderators (Moderator Beatrice if you can find her online), they know what to do now (see attachment).

Re: New setup no calls or texts

hairbag1 — Fri, 03 May 2019 01:23:24 GMT

@ScubaSheb wrote:
It seems I got lucky, my service is back !
Private message the moderators (Moderator Beatrice if you can find her online), they know what to do now (see attachment).

Glad to hear you have service back. Can you please translate the above for us unilinguists. Thanks

Re: New setup no calls or texts

ScubaSheb — Fri, 03 May 2019 01:56:50 GMT

Beatrice said :

"I reinitialised the network on our side so your phone number can reconnect to the cell towers.

Reboot your phone again please and reinitialise your network settings (if you have an iphone)."

Re: New setup no calls or texts

Exdude — Fri, 03 May 2019 05:31:42 GMT

I tried the suspend without luck and have asked the mod team... fingers crossed

Re: New setup no calls or texts

Dogbert — Fri, 03 May 2019 06:50:41 GMT

Contact a Mod (link).

However, to ensure everything goes smoothly; provide the mod in your private message with the following:

- your name

- account number

- phone number

It's more efficient when you provide them with all the needed information to get you back on track.

Re: New setup no calls or texts

Klane — Sat, 04 May 2019 01:22:22 GMT

@Exdude wrote:
I tried the suspend without luck and have asked the mod team... fingers crossed

Dont hold your breath, it may take days !