topic Re: Help in Get Support

Help

Katetester — Wed, 05 Jan 2022 09:43:38 GMT

Paid for my service at Ultramar as I usually do. Always works, but today the funds were not added to my account. I paid $55 before taxes. Really frustrated and not happy. Please help.

Re: Help

Someone_here — Fri, 04 May 2018 06:52:44 GMT

Which vouchers are you buying?

The ones that they give you a code that you manualy enter in your account? If so, make sure you are copying it correctly, and if it still doesn't work go back to the Ultramar...

If you are rather using vouchers that are automatically added to your account right when you buy them, do you have a receipt with your phone number on it (as a proof that it was entered correctly without mistake)?

Finally, if you suspect the problem is rather on Public Mobile's end, contact the moderators by private message.

Re: Help

jp2 — Fri, 04 May 2018 06:55:02 GMT

Re: Help

mpcdesign — Fri, 04 May 2018 07:53:49 GMT

Vouchers? Nooooo. I bought vouchers from Canadian Tire, and the sign says activated within 24 hours. I waited for that time to lapse, and still nothing. After 72 hours, the vouchers were finally activated. Leading up to that, I wasn't sure what to enter.

How to use a payment voucher for payment? Check this link to how to do so.

But, I needed my phone for work, so I had to reactive my account with a credit card. And once the vouchers work, I just added to my account so it will be available the next time I need to renew my account

Re: Help

mpcdesign — Fri, 04 May 2018 07:55:36 GMT

As well, if in doubt, do connect with a moderator. Make sure, you have your account number, and Pin number as they will ask you for that. Do NOT post that information in the forum though.

If you have a technical issue

(ie. you can’t receive calls, a feature isn’t working, or you need help with troubleshooting your device)

You can contact us through our Community Moderator Team here.

Please note that our hours of Operation are 7 days a week, from

Mon-Friday 9am (EDT) to 9pm (EDT) and Friday, Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)

Re: Help

Public_Masters — Fri, 04 May 2018 12:55:00 GMT

Reach out to one of the Moderators in a Private message and they will help you out with this!

Thats's why I always recommend to keep your voucher copy or bill until you can see the funds in self-serve!!!!!!